2024 Summer Intern - Global Aftersales Engineering Service Operations

Description

Sponsorship:

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement:

Hybrid : Position does not require an employee to be on-site full-time but the general expectation is that the ​employee be onsite an average of three (3) days each week.

The Team:

The complexity of today's vehicles on are reliant on data connectivity to support the performance and features of our vehicles. Global Aftersales Engineering and Service Operations works to ensure each vehicle is designed to support ease of serviceability. We are consistently vying to deliver the best automotive user experience and exceeding all customer service expectations. We are responsible for the conception, marketing, sale, and delivery of all automotive replacement parts worldwide for both GM and non-GM vehicles – and we're the only business unit that supports the vehicle cradle to grave. Looking ahead, we plan to use a century of technical expertise to redefine the industry and introduce the next level of customer service in vehicle ownership. Service Information, Labor Time, working with design teams to ensure Serviceability, Immersive Engineering, Brand Quality, Diagnostic Software, Service Programming, Part Release, Parts Catalog, (not sure what the intent of this sentence was but it needs to be completed. )

The Role:

Our Global Aftersales Engineering & Service Operations (GAESO) Internship program capitalizes on the strength of university talent and provides students a dynamic opportunity to apply their classroom learnings to scale. We're seeking smart, curious, and bold individuals with a passion to usher in the age of machine learning. We want you to live the General Motors culture and behaviors and make an impact to our organization that will last well beyond the 10 -12 week experience.

Our GAESO interns will tackle numerous challenges that the industry is facing today a rapidly growing need for interchangeability of service parts, live diagnostic software for evolving vehicle systems, and the introduction of the electric vehicle platform into the service delivery lane. Students are prime to apply the latest innovative technologies and stretch their engineering capabilities as we delve into the world of artificial intelligence and computational thinking.

Interns will have a multitude of responsibilities but are not limited to :

Represent Aftersales Service within the Global Vehicle Development process to communicate and implement strategies to improve vehicle serviceability and avoid warranty/dealer costs

Investigate/resolve interchangeability of service parts

Identify, develop and release responsible service parts in accordance with all Aftersales milestones for assigned global and local vehicle programs

Construct analytical reports and automated processes using Power BI

Research and design alternative processes for customer literature authoring (vehicle owner's manual and dealer technician materials)

Facilitate Simultaneous Release of service parts in the Product Engineering System at the required Global Aftersales milestones

Complete Service part change management and release in the Aftersales System

Identify requirements, lead development, and validate special tools per the global timing

CCA Engineering locations will be Warren, and Milford Michigan. Roles will be Hybrid and require you to be on-site 2 or more days per week.

Additional Description

Required Qualifications:

Currently pursuing a Bachelors degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering Technology or Software Engineering

Must be graduating between December 2024 and June 2026

What will give you a Competitive Edge (Preferred Qualifications) :

Demonstrates leadership in field of study, extra-curricular activities, or service organizations

High aptitude for data analysis

Understanding and/or experience with Machine Learning, Mechatronics (incorporating Artificial Intelligence/Machine Learning in productions), Computer Programming & Software, Additive Manufacturing, Computational Thinking, and Robotics Maintenance

Student Stipend:

GM will provide a one-time lump sum taxable stipend payment to eligible students selected for the 2024 Student Program

Pay Transparency:

The salary range for this role is $4,700-$4,900 per month, dependent upon class status and degree.

Benefits:

Benefit options are not available for this role

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Total Rewards Benefits Overview

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Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.