2024 Summer Intern - Sales, Service, & Marketing

Description

Sponsorship:

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement:

Onsite: This position requires an employee to be on-site on a full- time basis.

Hybrid : Position does not require an employee to be on-site full-time but the general expectation is that the ​employee be onsite an average of three (3) days each week.

The Team:

In the age of the digital consumer, Global Aftersales is vying to deliver the best automotive user experience, tackling one of the world's most sophisticated supply chains and exceeding all service expectations. We are responsible for the conception, marketing, sale, and delivery of all automotive replacement parts worldwide for both GM and non-GM vehicles – and we're the only business unit that supports the vehicle cradle to grave. Looking ahead, we plan to use a century of technical expertise to redefine the industry and introduce the next level of customer service in vehicle ownership.

The Role:

Our Global Sales Service & Marketing (SSM) Internship program capitalizes on the strength of university talent and provides students a dynamic opportunity to apply their classroom learnings to scale. We're seeking smart, curious, and bold individuals with a passion to usher in the age of eCommerce and the digital consumer experience. We want you to live the General Motors culture and behaviors and make an impact to our organization that will last well beyond the 10 -12 week experience.

Our SSM interns will tackle the challenge of providing multi-channel engagements, incorporating innovative technologies to meet the growing demands of the savvy digital consumer, and partnering with dealerships across the country to deliver a seamless buyer experience. With a continuous focus on optimizing our customer interface, interns will help us in developing a new approach to sales in the age of digital media.

Interns will have a multitude of responsibilities but are not limited to:

Develop and execute marketing programs that improve Customer Service Retention

Prepare and present Customer Relationship Management (CRM) marketing proposals to business channel and sales leadership

Ensure successful marketing program execution and timely post-program metrics

Communicate across wholesale and retail organization to maximize dealer enrollments and sales field engagement

Coordinate input from internal/external customers to better understand customer needs and/or perceptions for pricing, fit, form and function

Review and meet sales objectives through building business in the dealer service lane

Educate, train, and assist dealers in implementing processes for customer retention initiatives

Educate and assist Customer Care and Aftersales Field teams on various initiatives

Work with dealers to improve profitability through marketing, merchandising and fixed operations consulting

Educating customers on new technology and features while also resolving customer questions or concerns about technology features

Providing feedback to engineering teams for continuous technology improvement

Act as liaison between Vehicle Sales Service Marketing, OnStar and other GM teams in areas of Customer Relationship Management

Obtain, analyze, and report on automotive specific and overall industry syndicated research

CCA locations are Warren MI , Danbury CT, Westlake Village CA, Naperville IL, Alpharetta GA, Dallas TX

Additional Description

Required Qualifications:

Currently pursuing a Bachelors degree in Automotive Technology, Sales Engineering, Business Administration, Sales, Marketing, Data Analytics, Information Technology or eCommerce

Must be graduating between December 2024 to June 2026

What will give you a Competitive Edge (Preferred Qualifications):

High aptitude for data analysis

Understanding and/or experience with digital marketing, eCommerce, content marketing, omnichannel marketing, augmented reality, artificial intelligence/machine learning in predicting consumer preferences, and chatbot development

Interest in both sales operations and marketing

Student Stipend:

GM will provide a one-time lump sum taxable stipend payment to eligible students selected for the 2024 Student Program

Pay Transparency:

The salary range for this role is $4,100-$4,900, dependent upon class status and degree.

Benefits:

Benefit options are not available for this role

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Total Rewards Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.