This role offers the following Work Appropriately strategy:
Hybrid: This position does not require an employee to be on-site full-time to perform most effectively. The employee's role enables them to work at a GM facility or off-site as frequently as needed or desired. This position requires an employee to be onsite 3 times per week .
Location: Warren, MI
Description of Role:
As an Accessories eCommerce Assistant Manager, you will be responsible to help define GM's strategic roadmap for eCommerce and create a world-class shopping experience that bridges the gap between physical and digital retail. You will also apply your analytical skills to generate insights and drive revenue growth today through the harnessing of multiple data sources and analytical tools. This role will inspire the organization to think differently while putting the customer at the center of our decision making. You will be responsible to monitor the current production eCommerce platform to solve problems and identify any opportunities for improvement. You will then funnel these improvement opportunities into the eCommerce strategic roadmap and provide oversight to ensure they are implemented. This role is a key voice in determining the future strategy of Accessories eCommerce.
This role will require a strong eye for business in interpreting results, the ability to challenge the status-quo, effectively prioritize in an unstructured environment, identify revenue and customer experience driving opportunities, and leading across functions to articulate and promote development plans. The ideal candidate will thrive in a fast-paced team environment, is data driven and results-oriented, and is inspired to drive strategic decision making and innovation to create a truly frictionless online shopping experience and help drive our digital eCommerce business.
Key Responsibilities:
Strategic Roadmap / Platform Management:
Support the development of the Accessories eCommerce strategic roadmap
Collaborate directly with Line of Business Partners, Market Research, Marketing, Brand, Product, Tech Teams, Vendors and Agencies to achieve strategic objectives, test/implement programs, and maximize sales
Work with business and technical teams (i.e., Digital Business Product, Digital Business Tech Product, SSM-Marketing, etc.) to help design and deploy Accessories eCommerce enhancements
Collect feedback on the health and performance of the online eCommerce experience to identify/resolve current issues and future Accessories eCommerce enhancements
Anticipate roadblocks and proactively address issues before they impact business results
Project business oversight for ongoing enhancement releases to the eCommerce platforms (e.g., manage Aha cards, manage agile Program Increments)
Lead UAT and Validation testing for all product launches on behalf of the Line of Business team.
Optimization / Data Analysis / Reporting
Leverage eCommerce analytics to identify opportunities to improve conversion, product page views, cross-sell, up-sell, and add to cart rates, driving incremental engagement, sales, productivity, and profitability
Apply data analysis skills to estimate the future and actual value of platform enhancements and existing initiatives
Synthesize and present findings and recommendations often to senior leadership and organizational stakeholders
Bold leadership, problem solving, and training required to stay current on cutting edge technology for eBusiness
Required Qualifications
BA / BS in Business, Marketing, Business Administration, Finance, or related fields
5+ years related experience in eCommerce, Digital Marketing, Strategy, Automotive, or related field
Ability to inspire and communicate with a wide range of constituents and executives across functions and organizational levels; ability to lead by influence across a global organization, identify critical issues and opportunities, evaluate options, and provide recommendations
Strong decision-making skills and comfort with ambiguity
Ability to think end-to-end, and champion the Accessories eCommerce business while balancing the operational requirements to sustain Accessories eCommerce offerings
Stellar analytical ability with capability to transform data into actionable insights and plans
Exceptional ability to problem solve, develop creative solutions, and demonstrate resourcefulness
Exhibit “Leadership DNA” to manage and grow talent and able to motivate and inspire and act as catalyst for innovation and change
Relationship skills to create a network of contacts within and outside General Motors
Excellent verbal and written communication skills and experience presenting to senior level executives
Preferred Qualifications
Master's Degree / M.B.A.
Implementation of eCommerce platform experience
Prior experience leading web projects from concept to launch
Demonstrated knowledge in Customer Experience, including but not limited to Design Thinking, Agile Development, Customer Journey Mapping, metrics and data and analytics tools
Automotive industry experience
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Additional DescriptionAbout GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Benefits Overview
The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer. We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
About GMOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join UsWe aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Total Rewards Benefits OverviewFrom day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Diversity InformationGeneral Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity StatementsThe policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.