Aftersales Engineer - São Caetano do Sul

General Motor
September 21, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

Develop, validate and implement common serviceability specifications, service part release/information and simultaneous production across multiple vehicle platforms. Represent Aftersales Engineering within the Global Vehicle Development Process and with Product Engineering at the assigned Body Subsystem Core PDT(s). Holds themselves and others accountable for demonstrating GMs values and cultural behaviors. Performs other related duties as assigned.

Additional Description

Join the Global Aftersales Engineering in an opportunity to become Service Integration and Release Engineer (SIE/SRE). It is a dynamic environment – Focusing on service General Motor's vehicles. Thinking about the customer, you will work with a team that is executing strategies that provide service deliverables over the life of the vehicle.

The responsibilities are to ensure serviceability of design for their assigned program(s), developing, validating and implementing common serviceability specifications. This is accomplished by representing service through the local and global engineering technical reviews/program meetings to be the “Voice of Service” and communicate serviceability requirements and best practice guidelines, beginning in early development, throughout program launch and ultimately through the end of the product's life.

Roles and Responsibilities

  • Represent advanced serviceability of design during the program development
  • Identify, address and/or escalate serviceability issues as appropriate utilizing business case analysis tools and math data / virtual analysis
  • Support development and validation of service special tools and customer literatures
  • Develop and validate preliminary service procedures
  • Provide technical support for various other teams as Program Management, Service Training, Warranty, Technical Assistance, Assembly Plants, Field support and others
  • Analyze engineering updates
  • Develop salvage processes for cost reduction
  • Generate technical solutions for current, new and major programs
  • Release parts and subsystems for service on Aftersales systems, ensuring the service parts needed to repair GM vehicles are available to our dealers and customers globally
  • Analyze and resolve engineering deviations, suggestions, and internal/external customer inquiries relative to service parts
  • Create/sign off on Engineering Change Requests (ECR) and Authorizations (ECAs).
  • Maintain communications, build relationships, and represent Aftersales Engineering with all Customer Care and Aftersales downstream functions and internal customers.
  • Qualifications:

  • Bachelor's Degree in Engineering (Mechanical, Electrical, Automotive or equivalent)
  • Demonstrated solid knowledge and experience of vehicle systems, technical and professional skills in job-related areas
  • Understanding of GM's Global Vehicle Development Process (GVDP).
  • Strong written & verbal communication skills
  • Fluency of oral, listening and written English communication skills. Spanish is desirable.
  • High level of analytical ability where problems are unusual and difficult
  • High level of interpersonal skills to work independently and effectively with others globally
  • Project Management skills (team work, organizational, priority setting, problem solving, negotiating, conflict management, innovation)
  • Data management skills
  • Knowledge of GM's Engineering related computer software and tools (GPDS, APM, TcAE, Vis Mockup, ECR, APM)
  • Availability to presential work at GM facilities 3 days per week or more (when required)
  • About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

    From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

    From this employer

    Recent blogs

    Recent news