Aftersales Innovation & Service Development Manager - SouthAmerica

General Motor
October 01, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A


  • Lead a diverse, multicultural and international group of people focused on the continuous research & analysis on Service Retail Market across GMSA

  • Manage the development of new strategies, projects, and programs to improve Service Retention in GMSA

  • Define and care about Chevrolet Service Standards

  • Management of implemented Service Programs

  • Connect to all involved players to assure main goals achievement (Dealers, Field Staff, Commercial, Legal, Finance, etc.)

  • Deep analysis on all available data to support on business definitions

  • Continuous monitoring on results and escalation of business opportunities

  • Continuous alignment and support to CCA Commercial Leaders and teams

  • Additional Description


  • Proficiency in English (B2 minimum, C1/C2 preferrable).

  • When not native, Spanish or Portuguese as desirable additional language.

  • Graduation on business, finance or engineering or related fields.

  • Previous automotive business knowledge is highly desirable

  • Strong experience leading teams focused on customer service.

  • Availability for business trips


  • Great leadership skills

  • Positive and proactive attitude

  • Data-driven mindset, while able to deal with ambiguity

  • Teamwork

  • Customer focus

  • Leadership

  • Results-oriented

  • Innovation

  • Self-management

  • Learning on the fly

  • This role may be located in any Location of General Motors SouthAmerica: Buenos Aires, Bogotá, Sao Caetano, among others.


    About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

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    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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