KEY JOB RESPONSIBILITIES:
Lead a diverse, multicultural and international group of people focused on the continuous research & analysis on Service Retail Market across GMSA
Manage the development of new strategies, projects, and programs to improve Service Retention in GMSA
Define and care about Chevrolet Service Standards
Management of implemented Service Programs
Connect to all involved players to assure main goals achievement (Dealers, Field Staff, Commercial, Legal, Finance, etc.)
Deep analysis on all available data to support on business definitions
Continuous monitoring on results and escalation of business opportunities
Continuous alignment and support to CCA Commercial Leaders and teams
REQUIREMENTS:
Proficiency in English (B2 minimum, C1/C2 preferrable).
When not native, Spanish or Portuguese as desirable additional language.
Graduation on business, finance or engineering or related fields.
Previous automotive business knowledge is highly desirable
Strong experience leading teams focused on customer service.
Availability for business trips
KEY COMPETENCIES:
Great leadership skills
Positive and proactive attitude
Data-driven mindset, while able to deal with ambiguity
Teamwork
Customer focus
Leadership
Results-oriented
Innovation
Self-management
Learning on the fly
This role may be located in any Location of General Motors SouthAmerica: Buenos Aires, Bogotá, Sao Caetano, among others.
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About GMOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join UsWe aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
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Diversity InformationGeneral Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
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