Analista de Operaciones PDA

General Motor
March 20, 2023
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Description

At General Motors we pride ourselves on designing, building and selling the world's best vehicles. We are seeking a new generation of visionaries to help launch bold engineering and business initiatives, and shape new directions for General Motors.

Como Analista de Operaciones de PDA (Plan de Ahorro) de General Motors, el principal desafío del rol será la responsabilidad de gestionar, ejecutar y asegurar el correcto procesamiento de las acciones operativas que se generan en las diferentes interacciones que existen entre Plan de Ahorro Chevrolet y sus clientes y concesionarios, que inician con el contrato de suscripción y finalizan con el cierre de los grupos, por lo tanto sus acciones tienen impacto directo en procesos estructurales del negocio.

Actúan como consultores internos de las distintas áreas de PDA: Finanzas, Legales, Comercial, entre otras. Diariamente brindan soporte y resolución de consultas/reclamos que se canalizan a través del Centro de Atención a la Red y el Centro de Relacionamiento con Clientes. Pueden estar involucrados en una variedad de iniciativas que incluyen implementación de nuevos planes comerciales, mejoras en nuestro software de gestión propio, preparación de reportes y seguimiento de métricas, etc. La posición requiere una actitud proactiva en cuanto a la búsqueda de mejoras y resolución de inconsistencias, mucha atención al detalle, trabajo en equipo, marcado foco en el cliente y cumplimiento de políticas y procedimientos corporativos vigentes.

Responsabilidades:

Gestión documental de los procesos de Plan de Ahorro en Argentina: control y ejecución en sistema de documentación de suscripciones, cesiones, pedidos de unidades, etc.

Parametrización y ejecución en sistema de procesos operativos de Suscripciones, actualización de datos y estados de planes, gestión de devoluciones y administración de grupos.

Brindar soporte al Centro de Atención a clientes, Centro de Atención a la Red, Legales y las áreas con las que interactúa.

Requisitos:

Formación: Estudiantes avanzados o graduados en carreras relacionadas a Administración de Empresas, Comercialización, o carreras afines.

Experiencia: Contar con experiencia en posiciones similares.

Inglés: Nivel Intermedio

Paquete Office: Nivel Intermedio (Excel y Power BI) - Presentación de datos, uso de fórmulas, tablas dinámicas, y generación de reportes.

Disponibilidad para trabajar de forma híbrida en nuestras oficinas ubicadas en Vicente Lopez, Buenos Aires, Argentina.

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Additional Description About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Total Rewards Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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