Assistant Manager – DBT Training; OnStar Business Solutions & New Products

Description

Hybrid - Position does not require an employee to be on-site full-time but the general expectation is that the employee be onsite an average of 3 times a week.

About the Role:

Sales Operation Managers provide oversight of the tools, data, and resources to enable the sales team to drive the business. They may be responsible for the overall efficiency and effectiveness of the assigned sales organization. The Sales Operation manager ensures their team purposefully monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization's planning efforts. These managers review company data reports and process market trends to build, lead, change company tactics and increase sales.

Responsibilities:

Partner with the GM Center of Learning, Brands, CCA and GM Envolve on initiatives that support the training needs of our Field teams and Dealers.

Create a training experience for our Field Teams and Dealers that encourages learning and drives a positive customer experience and business results.

Ensure top-down training alignment between the DBT, OBS, GM Brands, CCA and GM Envolve where needed.

Provide framework for OBS communication plans and messaging that is timely, easy to understand and drives the desired action of any given audience.

Provide framework for Go to Market messaging to create Field Team and Dealer deliverables for OBS and new product launches.

Manage a Training Lead that creates and delivers training to support the subscription and purchase growth of OBS and new products and services in all Dealer related sales channels.

Lead and execute OBS participation in GM Brand Dealer meetings and events throughout the year.

Identify opportunities to partner with the GM Envolve/OBS to leverage existing training activities.

Work with outside partners (Other OEM's) to develop training and communications that promote the sale of OBS and new products and services.

Work Closely with the OnStar Business Solutions Team to identify Field Team Training opportunities.

Communicate with Manager, DBT Training & Communications frequently to ensure alignment with overall Training Strategy.

Perform additional tasks as requested.

Skills Required :

Ability to manage projects from strategy development to execution.

Ability to clearly articulate the “Why” behind what we are developing & executing.

Flexibility to adapt in an environment of changing focus and goals.

Ability to balance and prioritize multiple tasks.

Building cross functional relationships

Excellent written and oral communication skills.

Additional Description

Skills Preferred :

Fleet & Commercial Experience

Experience in producing Sales and Product training materials.

Development of electronic training curriculum

Training gamification

Experience in coaching and developing team members.

Educational Requirements:

Four-Year Accredited College Degree preferred but previous professional experience, including active-duty military service, will be considered as an alternative

Additional Requirements / Comments:

Ability to travel overnight (10-15%)

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Total Rewards Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.