Assistant Manager, GM Payment Services Merchant Support

General Motor
March 09, 2023
Contact:N/A
Offerd Salary:Negotiation
Location:N/A
Working address:N/A
Contract Type:Other
Working Time:Negotigation
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Ref info:N/A
Description

This is a Hybrid position within General Motors. The role will allow employees to work offsite but will also require onsite work based on business needs. The selected candidate will be expected to commute to the innovation center to which they are assigned as their primary GM facility. This position requires an employee to be onsite 1-4 times per year .

About the role:

The Assistant Manager, GM Payment Services Merchant Support will develop, implement and manage systems, processes and personnel to support merchants (i.e. dealers and/or third parties) enrolled in GM Payment Services. GM Payment Services is or will be the payment platform for GM digital programs such as Parts and Accessories Ecommerce, Digital Retail Platform, CarBravo, vehicle reservation programs and more. It is a critical enabler to GM's digital growth strategy.

Our ideal candidate understands digital payments, customer service and product integration. Retail automotive experience and familiarity with field sales and/or service organizations that call on dealers will be a distinct advantage. A high degree of comfort in tactical execution and dealing with ambiguity is needed. Critical thinking and a demonstrated ability to develop practical solutions within a complex and dynamic environment is required.

This role will rely on building internal and external relationships that deliver exceptional merchant and customer service levels. Achieving and maintaining high merchant participation and satisfaction with GMPS is critical to the success of GM's digital strategy. This program will have high visibility with executive leadership. Strong subject matter level communication and influence skills will be critical to success.

Responsibilities:

  • Facilitate and manage merchant support including onboarding new merchant and maintaining existing merchants
  • Handle merchant inquires regarding settlements, charge backs, fraud, reconciliation and account maintenance
  • Build strong partnerships with merchants, payment services partner and field sales organization
  • Works collaboratively with program management, IT (designers/developers), cybersecurity, legal, finance and other internal groups crafting and executing necessary strategies to optimize program efficiency and merchant satisfaction
  • Support the development, implementation and continuous improvement of tools to reduce merchant frictions associated with payment processing and reconciliation
  • Additional Description

    Qualifications:

  • 3 – 5 years of experience managing a customer support team
  • 3 – 5 years of experience with digital payment services
  • Proficiency with project management software (i.e. JIRA or similar)
  • Retail automotive experience highly desirable
  • Undergraduate degree required
  • Demonstrated ability to understand business concepts, including the ability to critically evaluate and create project plans
  • Key Competencies:

  • Ability to work with all levels within General Motors and across functional boundaries e.g. IT, program management, finance, purchasing, legal, including senior leaders
  • Action-oriented
  • Strong business acumen / strategic agility
  • Ability to deal with ambiguity
  • Strong communication and presentation skills
  • Prioritization and decision-making skills
  • About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

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    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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