This is a Hybrid position within General Motors. The role will allow employees to work offsite but will also require onsite work based on business needs. The selected candidate will be expected to commute to the innovation center to which they are assigned as their primary GM facility. This position requires an employee to be onsite 1-4 times per year .
About the role:
The Assistant Manager, GM Payment Services Merchant Support will develop, implement and manage systems, processes and personnel to support merchants (i.e. dealers and/or third parties) enrolled in GM Payment Services. GM Payment Services is or will be the payment platform for GM digital programs such as Parts and Accessories Ecommerce, Digital Retail Platform, CarBravo, vehicle reservation programs and more. It is a critical enabler to GM's digital growth strategy.
Our ideal candidate understands digital payments, customer service and product integration. Retail automotive experience and familiarity with field sales and/or service organizations that call on dealers will be a distinct advantage. A high degree of comfort in tactical execution and dealing with ambiguity is needed. Critical thinking and a demonstrated ability to develop practical solutions within a complex and dynamic environment is required.
This role will rely on building internal and external relationships that deliver exceptional merchant and customer service levels. Achieving and maintaining high merchant participation and satisfaction with GMPS is critical to the success of GM's digital strategy. This program will have high visibility with executive leadership. Strong subject matter level communication and influence skills will be critical to success.
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