Assistant Manager, Sales Reporting & Insights

General Motor
June 04, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

Hybrid - Position does not require an employee to be on-site full-time but the general expectation is that the employee be onsite an average of three (3) days each week.

This position requires an employee to be onsite 1-3 times per week

About the Role:

The OnStar Assistant Manager, Dealer Sales Reporting & Insights is responsible for dealer sales metric measurement, including oversight of dealer sales performance reporting, delivering key insights, and supporting the development of systemic processes that drive performance and growth within the OnStar dealer sales team. You will support the strategy, execution, and monitoring of dealer sales performance initiatives, including the dealer sales performance scorecard, and account manager incentives to help grow our subscription business through analytics, and an understanding of OnStar and the Digital Business Team's Objectives & Key Results (OKR's), as well as the Key Performance Indicators (KPI's). The position requires the ability to synthesize data, provide insights, think strategically, and develop strong business relationships within the Digital Business Team, OnStar dealer sales, GM IT and GM EDAI teams.

Core Responsibilities:

  • Ensuring data accuracy, you will be responsible for the creation of sales performance reports and dashboards, including presenting regular performance updates to key stakeholders within the DBT and OnStar team.
  • Leveraging sales reporting to deliver key insights, working with sales leadership to devise strategies aimed at improving productivity, process standardization, reporting, tool and resource adoption and optimization.
  • Perform exploratory analysis on complex data, identify anomalies, and provide useable insight to internal and external customers.
  • Use a continuous improvement approach to support OnStar Dealer Sales Performance Manager. Develop and evolve performance management framework; using KPIs to build performance dashboards and incentives, regular performance reviews, development activities, and feedback/coaching aimed at month-over-month improvement of core metrics (planning, monitoring, reviewing, and rewarding).
  • You will continuously identify new solution trends and develop the skills needed for continuous self-improvement.
  • You will support analytical projects from conception to completion with high velocity and quality, be cognizant of status, roadblocks, and pace of project throughout and escalate as necessary to ensure success and on-time delivery to business partners.
  • Align performance scorecard and OnStar Account Manager incentives to drive desired performance objectives while adhering to budget requirements.
  • Help drive accountability for the team, including the support of monthly performance reviews with regional field sales teams and Digital Business Team leadership quarterly.
  • Help identify and standardize best practices into scalable and repeatable processes.
  • Proactively provide recommendations to optimize status quo through data driven assessments.
  • Effectively communicate state of the business through presentations that focus on performance, key initiatives, countermeasures, etc.
  • Support the Director of OnStar Dealer Sales with key planning activities; team meeting coordination and support, representing dealer sales team in cross-functional meetings, etc.
  • Additionally, you will be responsible for working with IT and business partners to identify data feeds and data points that need to be created and/or corrected.
  • Additional Description

    Skills Required :

  • 3+ years of experience translating business needs to analytic solutions, influencing decisions by turning raw data into compelling stories and actions to drive outcomes.
  • You are naturally curious and get energized understanding the “why” behind the “what.”
  • The ideal candidate is analytical and proactive, comfortable in thinking about and communicating business initiatives, and willing to get into operational details with a results-driven approach.
  • Ability to develop & maintain relationships with business stakeholders, partially through accountability, following up on requests and delivering on commitments.
  • Thrives in a collaborative atmosphere and believe in the power of innovation through differing viewpoints to ensure project success.
  • Strong business acumen with proven ability to think strategically and execute on data-driven-insights.
  • Experience developing Key Performance Indicators, performance dashboards, metric scorecards, and incentives that drive engagement and improve performance a plus.
  • Experience working in the digital and/or technology space strongly desired, including the understanding of subscription business models.
  • Experience with Microsoft Office Suite, including the ability to create engaging presentations and leverage Excel to manipulate and synthesize data while making data driven decisions.
  • Flexibility to adapt in an environment of changing focus and goals; must be comfortable working in an often-ambiguous environment.
  • Proven ability to balance and prioritize multiple tasks in a high- pressure, deadline-oriented environment.
  • Educational Requirements:

  • Four-Year Accredited College Degree Required – Master's or MBA preferred
  • Prior active military service and combined experience may be considered
  • Please only apply if you DO NOT need sponsorship to work in the Unites States now or in the future. We are unable to consider candidates who require sponsorship

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    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

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