Hybrid - Position does not require an employee to be on-site full-time
but the general expectation is that the employee be onsite an average of three
(3) days each week.
This position requires an employee to be onsite 1-3 times per week
About the Role:
The OnStar Assistant Manager, Dealer Sales Reporting & Insights is responsible
for dealer sales metric measurement, including oversight of dealer sales
performance reporting, delivering key insights, and supporting the development
of systemic processes that drive performance and growth within the OnStar
dealer sales team. You will support the strategy, execution, and monitoring of
dealer sales performance initiatives, including the dealer sales performance
scorecard, and account manager incentives to help grow our subscription
business through analytics, and an understanding of OnStar and the Digital
Business Team's Objectives & Key Results (OKR's), as well as the Key
Performance Indicators (KPI's). The position requires the ability to
synthesize data, provide insights, think strategically, and develop strong
business relationships within the Digital Business Team, OnStar dealer sales,
GM IT and GM EDAI teams.
Ensuring data accuracy, you will be responsible for the creation of sales
performance reports and dashboards, including presenting regular
performance updates to key stakeholders within the DBT and OnStar team.
Leveraging sales reporting to deliver key insights, working with sales
leadership to devise strategies aimed at improving productivity, process
standardization, reporting, tool and resource adoption and optimization.
Perform exploratory analysis on complex data, identify anomalies, and
provide useable insight to internal and external customers.
Use a continuous improvement approach to support OnStar Dealer Sales
Performance Manager. Develop and evolve performance management framework;
using KPIs to build performance dashboards and incentives, regular
performance reviews, development activities, and feedback/coaching aimed
at month-over-month improvement of core metrics (planning, monitoring,
reviewing, and rewarding).
You will continuously identify new solution trends and develop the skills
needed for continuous self-improvement.
You will support analytical projects from conception to completion with
high velocity and quality, be cognizant of status, roadblocks, and pace of
project throughout and escalate as necessary to ensure success and on-time
delivery to business partners.
Align performance scorecard and OnStar Account Manager incentives to drive
desired performance objectives while adhering to budget requirements.
Help drive accountability for the team, including the support of monthly
performance reviews with regional field sales teams and Digital Business
Team leadership quarterly.
Help identify and standardize best practices into scalable and repeatable
Proactively provide recommendations to optimize status quo through data
Effectively communicate state of the business through presentations that
focus on performance, key initiatives, countermeasures, etc.
Support the Director of OnStar Dealer Sales with key planning activities;
team meeting coordination and support, representing dealer sales team in
cross-functional meetings, etc.
Additionally, you will be responsible for working with IT and business
partners to identify data feeds and data points that need to be created
Skills Required :
3+ years of experience translating business needs to analytic solutions,
influencing decisions by turning raw data into compelling stories and
actions to drive outcomes.
You are naturally curious and get energized understanding the “why” behind
The ideal candidate is analytical and proactive, comfortable in thinking
about and communicating business initiatives, and willing to get into
operational details with a results-driven approach.
Ability to develop & maintain relationships with business stakeholders,
partially through accountability, following up on requests and delivering
Thrives in a collaborative atmosphere and believe in the power of
innovation through differing viewpoints to ensure project success.
Strong business acumen with proven ability to think strategically and
execute on data-driven-insights.
Experience developing Key Performance Indicators, performance dashboards,
metric scorecards, and incentives that drive engagement and improve
performance a plus.
Experience working in the digital and/or technology space strongly
desired, including the understanding of subscription business models.
Experience with Microsoft Office Suite, including the ability to create
engaging presentations and leverage Excel to manipulate and synthesize
data while making data driven decisions.
Flexibility to adapt in an environment of changing focus and goals; must
be comfortable working in an often-ambiguous environment.
Proven ability to balance and prioritize multiple tasks in a high-
pressure, deadline-oriented environment.
Four-Year Accredited College Degree Required – Master's or MBA preferred
Prior active military service and combined experience may be considered
Please only apply if you DO NOT need sponsorship to work in the Unites
States now or in the future. We are unable to consider candidates who require
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We encourage interested candidates to review the key responsibilities and
qualifications and apply for any positions that match your skills and
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