Associate Design Program Manager

General Motor
March 05, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

This is a Hybrid position within General Motors. The role will allow employees to work offsite but will also require onsite work based on business needs. The selected candidate will be expected to commute to the innovation center to which they are assigned as their primary GM facility. This position requires an employee to be onsite 1-3 times per week.

Summary As a Customer Experience Associate Design Program Manager, you are part of a Customer Experience Design Studio that creates design experiences that touch millions of customers across our digital platforms and multiple vehicle brands. Your ability to manage multiple initiatives simultaneously in a highly dynamic environment with changing priorities and schedules will be crucial to our team's success and customer satisfaction.

About the role:

Customer Experience Design Associate Program Managers support the Design Operations team and larger Customer Experience Studio by facilitating the planning, scheduling, and transition of various CX design forums, ceremonies and internal studio processes.

Your day-to-day project management, communication protocol and process guidance skills will ensure that Customer Experience design forums, activities and ceremonies are scheduled properly, well-organized, and facilitated professionally and courteously.

Role and Responsibilities:

  • Supports Design Ops team with by scheduling, facilitating and supporting team ceremonies, forums and stakeholder design reviews
  • Supports the ongoing activities of specific workstream programs and identifies opportunities or roadblocks.
  • Proactively solves day-to-day problems and exercises good judgment not only in solving problems, but also in determining when to escalate issues within the organization.
  • Acts as an internal quality control check for all programs and projects to ensure they meet CX Studio requirements
  • Monitors project progress against the proposed plans including budgets, timelines, quality criteria and risk management.
  • Possess and utilizes widespread company knowledge. Understands the many roles throughout the organization and how different positions collaborate with one another. Utilizes that knowledge to drive process improvements, efficiencies, and better CX experiences.
  • Serves as an expert on their workstream best practices.
  • Additional Description

    Required Skills and Experience

  • 3+ years of experience in creative services, production / project management, with an emphasis on software products.
  • Expertise with project management software (e. g., Jira, Microsoft Azure, MS Project)
  • Excellent communication, interpersonal, organizational, and planning skills
  • Demonstrated critical thinking skills in risk/opportunity management
  • Demonstrated experience in strategic and tactical planning
  • Organized, extremely detail oriented and able to balance multiple priorities
  • Able to build strong, resilient relationships with stakeholders and be viewed as a partner
  • Excellent written and verbal communications skills and comfortable facilitating meetings and ceremonies with senior leadership
  • Excellent analysis, problem-solving, and time management skills
  • Education and Training

  • Bachelor's degree in Communications, Information Management, Engineering, Business, or other related discipline preferred
  • Experience in project management methodologies, e. g., SAFe, SCRUM, Agile
  • About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

    From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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