BrightDrop - IT Support Lead

General Motor
March 11, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

At BrightDrop, we are reshaping e-commerce by developing smarter, greener, and more efficient ways to deliver goods and services to your door, while delivering a brighter future for the cities where we live. We are building an ecosystem of all-electric, zero-emissions delivery solutions – from electric vehicles, to ePallets and software that leverages real-time data to drive intelligent optimizations for e-commerce. To deliver on our mission we are growing fast and building a team, based in Palo Alto, with offices in Atlanta and Detroit, that is customer-focused, agile and passionate about innovating for a more sustainable future.

From engineering to product management and operations, BrightDrop is looking for people who can combine a passion for technology and sustainability with high doses of curiosity and rigorous thinking to deliver a better future.

Backed by General Motors, BrightDrop is striving to improve the communities where we live and deliver a better future for generations to come. We hope you'll join us.

In this role, you will maintain, analyze, solves problems, and repairs computer systems, hardware and computer peripherals. Additionally, you will document, maintain, upgrade, replace hardware and software systems. Familiar with a variety of the field's concepts, practices, and procedures. Responsible for planning, directing and coordinating activities pertaining to operations affecting information technology in GM's business process areas.

You will need to rely on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. May report directly to a project lead or manager. You will be able to exhibit a wide degree of creativity and latitude. Responsible for the coordination and completion of projects within the information technology department.

Your responsibilities will include:

  • Being a subject matter expert
  • Monitors service delivery and health of the environment
  • Prepares, analyzes, summarizes and presents data in formats appropriate for the decision process (oral, written reports, presentations)
  • Frequent contact with others outside the work group
  • Holds themselves and others accountable for demonstrating GMs values and cultural behaviors
  • Being Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.
  • Performs a variety of complicated tasks. Training, education and/or experience in Computer Operations. Other experience in computer hosting, Data center operations, etc.
  • Additional Description


  • Provide world-class IT Support to support a smooth technology experience for our users both in our physical office and remotely
  • Partner with our Onboarding and Offboarding teams to run new hire onboarding and offboarding activities
  • Manage physical inventory, ensuring we have what we need on hand
  • Work to improve and promote the use of self-help materials for our users
  • Keeping up to date with advancement and best practices in IT administration
  • Creating and removing user accounts across multiple cloud platforms and performing access control
  • Ability to support users across a variety of cloud platforms
  • Proven ability to work incidents and requests as needed in an ITIL-based support model
  • Implement automation wherever possible for common IT activities
  • Support printers, video conferencing, local network and other physical IT systems
  • Support the implementation of new physical systems, cloud products or other IT projects as required
  • Local liaison between BrightDrop users and GM IT as needed
  • Support new office deployments as they come online
  • Lead other IT resources and contractors through projects and other support as needed
  • Some travel may be required
  • Competencies & Experience:

  • Bachelor's degree in Information Systems, Computer Engineering, Computer Science or related field, or equivalent experience and certifications
  • 5+ years of experience supporting a cloud-based IT environment for end users.
  • Experience writing high quality documentation
  • Excellent verbal and written communication skills including the ability to communicate technical information to various non-technical people
  • Experience as an administrator with most of the platforms below:

  • Slack

  • Google Workspace
  • Azure cloud services/Azure AD
  • Freshservice
  • Atlassian tools (Confluence, Jira)
  • Smartsheet
  • Lucidchart
  • JAMF
  • Windows and Mac laptop support including building/imaging
  • General Network troubleshooting
  • Onboarding and offboarding activities and related systems
  • Video Conference systems support
  • Microsoft Teams and Office 365

  • Expert Troubleshooting skills

  • Experience supporting technical and non-technical users remotely and hands-on in a high-velocity environment
  • High-level of attention to detail and be a self-starter with ability to work independently, multi-task, and adjust to shifting priorities
  • Must be able to be onsite 5 days a week in our Warren, MI office.
  • About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

    From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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