At BrightDrop, we are reshaping e-commerce by developing smarter, greener, and more efficient ways to deliver goods and services to your door, while delivering a brighter future for the cities where we live. We are building an ecosystem of all-electric, zero-emissions delivery solutions – from electric vehicles, to ePallets and software that leverages real-time data to drive intelligent optimizations for e-commerce. To deliver on our mission we are growing fast and building a team, based in Palo Alto, with offices in Atlanta and Detroit, that is customer-focused, agile and passionate about innovating for a more sustainable future.
From engineering to product management to operations, BrightDrop is looking for people who can combine a passion for technology and sustainability with high doses of curiosity and rigorous thinking to deliver a better future.
Backed by General Motors, BrightDrop is striving to improve the communities where we live and deliver a better future for generations to come. We hope you'll join us.
We're looking for an organized, flexible, and detail-oriented person who's enthusiastic about - and has a driving need to deliver--the best possible workplace experience for BrightDropers. This person will need to hit the ground running to set up operations and implementing programming aligned with the future of work at BrightDrop, scaling existing programs, strengthening vendor relationships, and leading a team that helps keep teammates engaged and productive.
Provide world-class IT Support to support a smooth technology experience for our users
Partner with our Onboarding and Offboarding teams to run new hire onboarding and offboarding activities
Manage physical inventory, ensuring we have what we need on hand
Work to improve and promote the use of self-help materials for our users
Keeping up to date with advancement and best practices in IT administration
Creating and removing user accounts across multiple cloud platforms and performing access control
Understanding of basic IT security principles as outlined in common frameworks like CIS and OWASP, has worked on security specific IT projects and efforts in the past.
Ability to support users across a variety of cloud platforms
Proven ability to work incidents and requests as needed in an ITIL-based support model
Audit systems for a secure configuration and make recommendations for improvements.
Implement automation wherever possible for common IT activities
Support printers, video conferencing, local network and other physical IT systems
Support the implementation of new physical systems, cloud products or other IT projects as required
Support new office deployments as they come online
Some travel may be required
Competencies & Experience:
Bachelor's degree in Information Systems, Computer Engineering, Computer Science or related field
5+ years of experience supporting a cloud-based IT environment for end users.
Experience writing high quality documentation
Excellent verbal and written communication skills including the ability to communicate technical information to various non-technical people
Experience as an administrator with most of the platforms below:
Azure Security Center Management
Atlassian tools (Confluence, Jira)
Windows and Mac laptop support
General Network troubleshooting
Video Conference systems support
Microsoft Teams and Office 365
Experience securing cloud platforms and systems like the ones listed above
Expert Troubleshooting skills
High-level of attention to detail and be a self-starter with ability to work independently, multi-task, and adjust to shifting priorities
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.Total Rewards Benefits Overview
From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.Equal Employment Opportunity Statements
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.