Business Performance Analyst - Supplier Management

General Motor
March 09, 2023
Contact:N/A
Offerd Salary:Negotiation
Location:N/A
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Contract Type:Other
Working Time:Negotigation
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Ref info:N/A
Description

This position will help fulfill GM's vision that the customer is at the center of everything we do. Ensuring a seamless, customer focused interaction within our contact centers is integral to GM achieving our customer experience and business objectives. Globally we are evaluating the Contact Center Strategy and implementing a multi-year plan that fundamentally redefines roles and responsibilities, operating model including IT infrastructure. Establishing the right structure and culture is a critical enabler to our long-term success.

The selected candidate will work with numerous other GM functional and organizational groups, specific duties include:

  • Supporting development of global contact center strategy, business case, and business operating models
  • Working with cross-organizational teams on short and long-term integration and alignment opportunities to improve the customer experience
  • Identifying potential people, process, and technology risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
  • Provide and support leadership report outs as required – ILM reporting, Workplace of Choice, Safety Reviews, etc.
  • Conducting readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner
  • Supporting the execution of plans by guiding business strategy planner in implementation efforts
  • Special projects as designated by Supervisor/Leadership Team
  • Additional Description
  • Strong change management capability and ability to lead and drive change
  • High level of customer aptitude/focus
  • 3 + years fundamental knowledge of contact center operations including experience with all aspects of metrics, people, process and technology. Previous experience with OnStar operations is also preferred
  • Agility and ability to effectively interact with cross-functional & cross- organizational teams
  • Strong strategic planning, business acumen (value creation/innovation) and program management skills
  • High level of financial aptitude where problems are unusual and complex
  • Ability to work and manage within an ambiguous and rapidly changing environment
  • Ability to build strong relationships with supplier partner, internal and external cross-functional teams
  • Strong presentation and computer skills
  • Strong analytic and decision-making abilities
  • Strong analytical skills, with the ability to synthesize data in a logical and easy-to-understand format
  • Must be a team player and able to work with and through others
  • Ability to influence and motivate others and move toward a common vision or goal
  • Experience with large-scale organizational change effort
  • Experience managing material budget execution and targets
  • Other Important Qualifications:

  • Must be willing to work on night shift
  • Must be knowledgeable in the digital space - automation/digital transformation
  • About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

    From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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