We are currently seeking a skilled Senior BRM Analyst with a strong background in Salesforce to join our team and manage our L2O (Lead to Order) processes. As the ideal candidate, you will lead the successful implementation of Salesforce and provide ongoing assistance in enhancing and optimizing the Salesforce platform.
Primary responsibilities will include leveraging your deep understanding of the Salesforce platform to identify areas for improvement and develop scalable solutions that align with our business objectives. This position will also be responsible for managing the day-to-day support of Salesforce, including Sales, Service, Field Service, and CPQ.
To be considered for this role, you must possess a comprehensive understanding of the Salesforce platform, as well as a track record of successfully implementing and optimizing Salesforce solutions. Additionally, you should be able to work collaboratively with various teams and stakeholders to achieve our business goals.
Analyzes business requirements and develop technical specifications related L2O operations
Designs and develop business solutions using Salesforce, Oracle and other technologies
Works with stakeholders to gather requirements, test solutions, and deploy solutions to production
Executes Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
Possesses working knowledge of Salesforce's Configure, Price, Quote tool with demonstrated success in implementing CPQ
Follows best practice, scalable solutions with a focus on exceptional user experience
Identifies unused or underutilized platform features
Creates a platform roadmap and defines priorities, liaising with stakeholders
Owns the communication of any platform changes to end users and stakeholders
Administers data management to improve Salesforce data quality, implementing rules and automation as needed
Proactively maintains the system including Security Reviews, Release Updates, Health Check, and Optimizer
Administers and proactively address troubleshoot issues and resolve technical issues
Manages integrated applications and third-party suppliers including, but not limited to Oracle ERP, DocuSign, Visual Compliance
Stays up-to-date on the latest technologies and trends
Performs Salesforce CRM Cloud release testing and communication to other functional teams on impact to integrations
Manages the approved Customer Master Data across Salesforce and derivative systems, and its evolution
Other duties as assigned
Basic Qualifications (Required Skills & Experience):
Bachelor's degree in computer science or relevant field is required or equivalent combination of education, training, and experience
A minimum of 12 - 15 years of experience working as a Business Analyst with experience in the Lead-to-Order process
Experience Salesforce Administration with Sales Cloud, Service, Field Service, and CPQ
Working experience in managing and working with system implementer and developing/reviewing statement of works and managing implementation deliverables
Salesforce Certified Sales Cloud Consultant or Certified Salesforce Administrator
Master Data and Data governance experience
Global administration experience (GDPR data and regulations)
Other Qualifications & Desired Competencies:
Knowledge of Salesforce Lead-to-Order process
Experience configuring and customizing Salesforce objects and workflows
Experience with Salesforce reporting and dashboards
Familiarity with Salesforce APIs and integrations
Knowledge of Salesforce Lightning framework
Additional Salesforce certifications (e.g. Advanced Administrator, Platform App Builder)
Understanding of basic triggers/code knowledge
Demonstrates continued personal/professional development
Active in the Salesforce community
Good understanding of Oracle modules Order Management, Inventory, Purchasing/Receiving, ASCP, Inventory
Able complete tasks in resourceful, timely, and effective ways. Suggests process improvements
Able to work on assignments requiring considerable judgment and initiative; understands implications of work and makes recommendations for solutions
Demonstrates effective problem-solving, multi-tasking, analytical, interpersonal and communication skills
Consistently demonstrates teamwork, collaboration and puts the success of the team above one's own interests
Strong communications skills, including easily making oral presentations, written language, and direct verbal communications
Able to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties
Takes ownership and responsibility for current and past work products
Is committed to learning from mistakes and driven to improve and enhance performance of oneself, others, and the company
Demonstrates an in-depth understanding of sales principles and customer services practices, as well as relevant Sales reporting
Ability to work in an office environment (Constant)
Required to sit and stand for long periods; talk, hear, and use hands and fingers to operate a computer and telephone keyboard (Frequent)
The salary range for this role is:
$126,640 - $189,960
AeroVironment considers several factors when extending an offer, including but not limited to, the location, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.
This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A “U.S. person” according to their definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee, or asylee. See 22 CFR § 120.15. Some positions will require current U.S. Citizenship due to contract requirements.
Benefits : AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown. For more information about our company benefit offerings please visit: https:// www. avinc.com/myavbenefits.
We also encourage you to review our company website at https:// www. avinc.com to learn more about us.
Principals only need apply. NO agencies please.
Who We Are
Based in California, AeroVironment (AVAV) is a global leader in unmanned aircraft systems (UAS) and tactical missile systems. Founded in 1971 by celebrated physicist and engineer, Dr. Paul MacCready, we've been at the leading edge of technical innovation for more than 45 years. Be a part of the team that developed the world's most widely used military drones and created the first submarine-launched reconnaissance drone, and has seven innovative vehicles that are part of the Smithsonian Institution's permanent collection in Washington, DC.
Join us today in developing the next generation of small UAS and tactical missile systems that will deliver more actionable intelligence to our customers so they can proceed with certainty – and succeed.
What We Do
Building on a history of technological innovation, AeroVironment designs, develops, produces, and supports an advanced portfolio of unmanned aircraft systems (UAS) and tactical missile systems. Agencies of the U.S. Department of Defense and allied military services use the company's hand-launched UAS to provide situational awareness to tactical operating units through real-time, airborne reconnaissance, surveillance, and target acquisition.
AeroVironment Incorporated is an equal opportunity employer, M/F/D/V and works in compliance with both federal and state laws. We are committed to the concept regarding Equal Employment opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, medical condition nor disability, genetics, veteran and all others that may apply.
U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.