Rockwell Automation is a global technology leader focused on helping the
world's manufacturers be more productive, sustainable, and agile. With more
than 28,000 employees who make the world better every day, we know we have
something special. Behind our customers – amazing companies that help feed the
world, provide life-saving medicine on a global scale, and focus on clean
water and green mobility – our people are energized problem solvers that take
pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking
for a place to do their best work. And if that's you we would love to have you
join us!
Job Description
Role Summary:
In this role, you will:
Lead in developing and maturing customer experience capabilities in the
B2B space primarily focused on eCommerce, eProcurement, and self-service.
Collaborate and shape business cases & charter with business stakeholders
driving clarity on scope and business requirements.
Define the needed business cases with the project team and process owner,
define business outcomes, including current baseline and future target
metrics, such as leading and lagging indicators, and link to strategic key
performance indicators (KPIs).
Provide analysis on key business drivers and metrics using the latest
analytics & visualization technology.
Reviews analyzes, and evaluates business systems and customer needs
(internal and external).
Work with execution teams (in collaboration with the product owners and
technical leaders) to communicate business needs in the form of clear
personas, use cases, and business requirements.
Serve as a conduit between the application development teams and the
product owners to drive clarity on " the what/ business need"
Serve as a stage gate to review outcomes that match business needs before
turning over to business stakeholders for verification and acceptance.
Collaborate and facilitate discussions with business stakeholders,
customers, and technical teams to map future state processes to develop
end-to-end functional solutions.
Demonstrate an informed knowledge of business areas to support several
moderately complex business processes.
Be responsible for training and support documentation, as well as business
readiness, service transition, and driving adoption.
Apply strong stakeholder management and communication skills.
Provides consultative support in financial management, organizational
change, vendor management, and operational excellence to transformation
initiatives.
Preferred Qualifications:
Bachelor's Degree and related experience.
5 plus years of experience with aligning and translating business
strategy and needs into solution outcomes and breaking it down into Epics,
features, and user stories with a clear definition of what success looks
like.
5 plus years of experience implementing eCommerce and eProcurement web-
based solutions in a B2B landscape is required.
2-4 years of experience with HYBRIS eCommerce is required, ADOBE
Experience Manager is a plus
Experience with UX design is a plus
Experience with persona and use of case-driven requirements gathering.
Experience with current and future state end-to-end business process
analysis and design
3 plus years with Agile development and SCRUM/SAFE methodologies required.
Demonstrated ability to lead planning and cross-functional discussions to
drive vision, scope, requirements clarity, and decision-making.
Experience with working with large software engineering teams to take
business needs and transform them into technical solutions is required
Excellent communication skills are required.
Accepts Role Requirements
Collaborate with various IT, business capability teams, and business
stakeholders to achieve maximum business value
Accepts additional challenges and tasks that will help grow in this role
and prepare for future roles
Works on multiple projects as a project team member, occasionally as a
project leader. May coach more junior staff.
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