Cadillac Executive Team Leader

General Motor
April 10, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

Cadillac Executive Team Leads are responsible for managing the day-to-day effectiveness of the Executive advisors. They are driven to provide support for their team members to be successful in building relationships with our customers, members, dealership personnel, Field organization, Brand Quality, and various General Motors Leaders.

Responsibilities include:

  • Create and promote a team culture which puts the customer at the center of everything we do while also delivering operational excellence and maintaining an engaging, vibrant workplace.
  • Supervise an assigned group of contract workers, leading a highly effective team through ongoing coaching and training.
  • Initiate timely project management for multi-faceted problems which the team is faced with, ensuring the team members have necessary information, tools, and technical readiness to execute.
  • Assist team members in the research and resolution of escalated situations; provide root cause analysis and necessary corrective action plan.
  • Perform weekly Quality Audits with each team member to identify opportunities for improvement, process compliance and customer experience. Deliver feedback to advisors.
  • Interface daily with various levels of GM Leadership; communicate the ideas and stipulations of Senior management to the team.
  • Manage team productivity to ensure advisor compliance with Cadillac Executive Team KPIs, such as service level, C-Sat, and completed on time activities.
  • Oversee schedule and ensure coverage at all times.
  • Additional Description


  • Bachelor's Degree or equivalent experience
  • 2+ years of experience in customer service-related profession
  • Computer navigation and proficiency in Excel, PowerPoint and Word
  • Strong reading comprehension and verbal and written communication skills
  • Extensive expertise and knowledge of automotive industry
  • Expert knowledge of Siebel, Oracle, GM Answers and other tools
  • Ability to deal with ambiguity and adapt quickly in a fast-paced environment
  • Ability to manage multiple projects/activities within aggressive timelines
  • HYBRID : This position does not require an employee to be on-site full- time to perform most effectively. The employee's role enables them to work at a GM facility or off-site as frequently.. In the USA, this is an employee who lives 100 miles or less from their designated, primary worksite. If you do not live within 100 miles of the Warren, MI, you must be willing to relocate.

    About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

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    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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