Connected Operations Engineer

General Motor
April 08, 2023
Contact:N/A
Offerd Salary:Negotiation
Location:N/A
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A
Description

Responsibilities include, but are not limited to, the following:

  • Fully understand and document workflows and associated back end interactions of the customer onboarding and carrier provisioning.
  • Fully understand in-vehicle head unit app interactions with the back- office and other systems.
  • Perform Wireless vendor wholesale invoice analysis and the reconciliation, develop reports using carrier call detail records (CDR)
  • Perform data analysis by building database queries, creating data structures, and design and automate processes using Oracle and UNIX
  • Develop performance metrics/reports/monitors to establish vital insight into the enrolment and IHU apps performances (i.e. success rate) and issues
  • Analyse performance metrics/reports/monitors to identify any performance issues/risks
  • Investigate identified issues to resolve root causes and come up with solutions (fixes/alternative workflows) to address the performance issues
  • Plan for the issue resolution activities and coordinate/lead execution of the plan with other partners
  • Provide regular status update on current performance and performance enhancement activities
  • Update related process flows, performance metrics/reports/monitors and other documents to reflect the changes and communicate them with all impacted partners
  • Work with IT counterparts to develop Narratives in an appropriate level of detail
  • Participate in iterative co-validation sessions with IT counter parts (mostly developers and testers) as an SME to ensure that requirements have been correctly implemented
  • Perform Wireless vendor wholesale invoice analysis and reconciliation, support budget forecast and financial reviews
  • Handle raised tickets and issues from Middle East, South Korea and Europe customers
  • Position requires operational support per on-call schedule
  • This position may require to work on South Korean or European business hours
  • #LI-DY

    Additional Description About GM

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    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

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