Customer Records Assistant Manager

General Motor
June 12, 2023
Offerd Salary:$90,223
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis.

The Customer Records Assistant Manager requires collaborating with GM U.S. and Canadian team members such as the Region/Field, Dealer Contractual, Finance, Logistics, PDC (Parts Distribution Centers), RIM (Retail Inventory Management), PASE (Parts and Service Excellence) Program, and Legal to manage and maintain CCA Dealer, Allied, and OTD (Other than Dealer) records data.


  • Administer Dealership Buy/Sell and Open Point Terminations, Parts Termination Analysis and authorized termination returns
  • Ensure Parts Termination Analysis are completed, accurate and current per GM Policy for all requested Dealer terminations
  • Perform necessary system updates to terminate/add Dealer records
  • Communicate with Dealers, Parts Distribution Centers, Field/Region Representatives, Finance, Logistics, RIM any Buy/Sell and Termination Parts Return Authorizations.
  • Monitor and ensure all authorized Parts Termination Returns are submitted, completed and documented.
  • Maintain entries in Access database (Dealer Log) for Dealer Records tracking of all buy/sell activity
  • Utilize OneDrive to administer flow of Buy/Sells through the Parts Termination Assistance Process.
  • Manage set-up and accuracy of all Allied Customer Codes, OTD (other than Dealer) Customer Codes, and Alternate Dealer Bulk Oil Program Codes
  • Collaborate with GM Departments/Divisions (i.e., Honda, BrightDrop, Cruise, etc.) to set up Allied Accounts for parts ordering. Process involves coordinating with Finance, Order Writing, Logistics, Program Managers, Supply Chain, etc.
  • Create and update Information Management System Customer Record data elements based on customer financial and distribution requirements
  • Maintain lists in SharePoint site of all Customer Record types
  • Lead or attend meetings designed to establish new customer order processing and customer record set up requirements
  • Create and maintain monthly Financial Dashboard reports on all Dealership Buy/Sell and Termination Parts Assistance Activity
  • Update, track, and create reports for financial analysis using Access, Excel and macros
  • Perform on-demand and monthly GTV system Marketing Code updates - RIM, PASE, Wholesale, Parts eCommerce and Tire Programs, etc.
  • Leverage use of macros in executing updates for large volume changes
  • Maintain electronic Dealer Records compliant with SOX, GM Audit Services, and GM ILM Policy.
  • Perform regular updates as needed to Names, Addresses, Class Codes, Medium Duty Enrolled Dealers, Wholesale Dealer Changes, Region Zone District Updates, etc.
  • Assist Field Personnel with any Dealership Catastrophe Claims to assist Dealers impacted by Natural Disasters
  • Create and maintain CCA Dealer Records procedures as needed within SharePoint site
  • Document step-by-step procedures for department to adhere to and maintain updates, changes, and reporting for Dealer Records
  • Administer CCA Dealer Special Policy Adjustment (SPA) program for U.S. Regions
  • Develop and communicate SPA guidelines/forms and procedures in accordance with GM Policy and Procedures
  • Facilitate payments of SPA requests
  • Communicate approval/denials
  • GLENDA Access Control Listing Review - ACU Screens & Datasets
  • Review and validate current access requirements for Customer Records employees
  • Manage Contract for CVI employees
  • Supervise CVI employee(s)
  • Maintain accurate SOW (Statement of Work)
  • Create Annual Shopping Cart in SAP
  • Review and approve monthly Invoices in SAP
  • Qualifications:

  • Bachelor's degree or equivalent experience
  • Excellent and professional written and oral communication skills to explain direction and processes so they are easily understood
  • Customer-focused with a high attention to accuracy, detail, quality, and customer experience
  • Ability to lead and collaborate effectively with cross functional teams across organizations
  • Ability to look ahead, take ownership of tasks, lead and implement change to completion
  • Excellent project management skills and ability to improve efficiencies
  • Proficient with Microsoft Office Suite (specifically Excel), ACCESS, macros, SharePoint, OneDrive, etc
  • Experience with and understanding of Dealer Customer Records systems (i.e., GTV) preferred
  • Experience with Dealers Fixed Operations preferred

    The expected base compensation for this role is: ($90,223.08 -

    $144,122.52). Actual base compensation within the identified range will vary based on factors relevant to the position.

    Bonus Potential: An incentive pay program offers payouts based on company

    performance, job level, and individual performance.

    Benefits: GM offers a variety of health and wellbeing benefit programs.

    Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

    Additional Description About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

    From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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