Customer Success Lead - Pricing & Financial Analyst

Description

This is a remote position; the selected candidate can reside and perform the work from anywhere within the United States.

About the role :

As the Customer Success Lead - Pricing & Financial Analyst, your mission is to evaluate, analyze and help grow OnStar recurring revenue, customer lifetime value, and total revenue across our growing member base. Working closely with cross-functional teams, including Marketing, Product, and Finance, you'll identify trends, recommend strategies, and implement initiatives to help us achieve our long-term revenue goals. If you can do VLOOKUPs in your sleep and love to make an impression with VBA in Excel to make an impact on the business, this role is for you!

Some of what you'll do:

ARPU Analysis and Reporting:

Monitor and analyze the monthly revenue and customer lifetime value for various customer segments and product offerings.

Prepare regular reports, dashboards, and presentations to communicate performance to key stakeholders.

Customer Segmentation:

Collaborate with the Marketing and Sales teams to segment customers based on various attributes and analyze trends for each segment.

Identify opportunities for upselling, cross-selling, and customizing offerings to drive incremental customer lifetime value

Make recommendations and decisions around high-value segments, campaigns, and strategies

Pricing Strategies:

Work closely with the Product and Finance teams to develop and evaluate pricing strategies that maximize Revenue/Contribution Margin while ensuring competitiveness in the market.

Conduct pricing analysis and support the implementation of new pricing models.

KPI Analysis:

Analyze sales KPI performance (activations, retention, churn) data and the impact of each on CLV & Revenue

Collaborate with the Customer Success team to optimize performance to Revenue goals

Forecasting and Budgeting:

Assist in developing financial forecasts and budgets related to monthly recurring revenue

Provide insights to support the company's long-term financial planning processes

Data Analytics and Insights:

Utilize various data sources and tools to gather, analyze, and interpret data

Generate actionable insights to guide decision-making and business strategies.

Continuous Improvement:

Proactively identify opportunities, drivers, and data quality issues and work with cross-functional teams to implement enhancements.

Lead continuous improvement sessions to discuss and review potential enhancements to improve our visibility into monthly recurring revenue and member base count

Additional Description

Some of what will help you be successful:

Proven experience as a Financial Analyst, Business Analyst, or in a similar analytical role.

Strong analytical and data interpretation skills, with proficiency in data analysis tools and a mastery in Excel.

Understanding of financial concepts, including revenue models, pricing, and profitability analysis.

Excellent communication skills, with the ability to present complex data in a clear and concise manner.

Detail-oriented and proactive problem solver with a passion for data- driven decision-making.

Ability to prioritize assignments, deal with ambiguity, and multi-task within time constraints

Leadership skills to manage in a complex environment

Demonstrated experience making decisions with imperfect data.

Demonstrated ability to proactively identify, define, structure, and lead complex projects end-to-end.

Examples of how your process lead to “root causing” a problem.

About you:

You're enthusiastic about identifying problems and driving change across teams

You thrive in ambiguity and organizations committed to “bottoms-up” decision making.

You're motivated by ambitious goals.

V-Look Ups are boring to you - you prefer complex Excel formulas to provide the most efficient and meaningful results

Potential experience:

3+ years of demonstrated professional work

Data analyst, Financial Analyst, or Economist

Subscription Experience is a plus

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Compensation : The expected base compensation for this role is: ($90,223 – 144,123 USD Annual ). Actual base compensation within the identified

Bonus Potential : An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits : GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

#LI-Remote #GM-Remote

About GM

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Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

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Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.