Customer Support - Aerial Specialist I/II

March 10, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A


Aerial Specialist Agent l/ll

Why Freefly?


The first, again and again! Check out our innovation timeline here


Long term sustainable thinking. We are building Freefly to be an Evergreen company, a long term hub of innovation. Transparency and building from first principles are key. Good ideas win here.


We see the world differently. We combine technologies in novel ways to drive incredible user value (and smiles!)

About the Role

Freefly Systems, the company that redefined camera movement with the introduction of the Mōvi M10 (a compact, lightweight, 3-axis camera stabilizer) is growing. We are on the lookout for a uniquely talented Aerial Specialist Support Agent who loves photography / cinematography and helping customers to get in on the fun.

As a member of the Freefly Drone Support Team, you'll join us on our mission to develop and support the next generation of innovative camera systems, unmanned aerial vehicles, robotic systems, and consumer electronic devices in a fast paced, multidisciplinary, startup environment with direct impact on our product roadmap.

The ideal candidate will have excellent written and verbal skills, be a subject matter expert on operating and troubleshooting drones, and have the ability to work independently and self-manage time effectively in a fast paced environment. Most importantly, you must have a positive can-do attitude, play well with others, embrace a challenge, and realize that every failure is a critical step toward creating innovative products.

Job summary:

This agent will troubleshoot issues with Freefly products across the Alta and Astro line of multirotors (PX4, Skynode and Synapse based Flight Controllers), transmitters/receivers through phone and email. The agent will provide a thorough level of documentation (borderline obsessive) in our internal and external ticketing system as well as contributing to feedback for our knowledge base and development teams, and will serve as a Freefly brand champion and advocate. Additional duties may include new product testing, trade show and conference attendance, live product demos, training and sales.


  • Direct Customer Technical Troubleshooting (phone & email) Flight performance evaluation

  • Flight log analysis

  • Crash data analysis

  • New customer onboarding support

  • Repair processing

  • Assisting Sales Agents with quotes and questions about compatibility, kits, performance

  • Customer advocate

  • Required Qualifications:

  • 3+ years experience with operating and troubleshooting drone systems

  • Strong written and verbal communications skills (English)

  • Ability to multitask, learn a multitude of tasks/processes, and desire to excel

  • Ability to work without direct supervision

  • Great attitude and desire to hustle

  • Fluent understanding of using web-based software

  • Preferred Qualifications:

  • Professional cinema, drone inspection, and/or drone mapping experience Familiarity with Zendesk, Freshdesk or other support ticketing systems

  • Operator of Freefly or equivalent systems

  • Experience working with software/hardware development teams

  • Why you should join:

  • You will have the freedom to create and grow professionally, individually and as a culture

  • Great Paid Time Off

  • Competitive compensation with a stable base salary plus profit sharing and opportunity for advancement

  • Generous benefits including medical, dental, vision

  • Free parking, Easy Access to New Facility in Beautiful Woodinville

  • Access to world class shop and resources

  • Flexible Work Schedules

  • Follow us on:

    Instagram, https: // www.

    Youtube, https: // www.

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    Facebook, https: // www.

    [email protected]

    Contact us today, we are hiring!

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