Customer Support Project Manager Internship - Summer 2023

Skydio
January 12, 2023
Contact:N/A
Offerd Salary:Negotiation
Location:N/A
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial transportation. The Skydio team combines deep expertise in artificial intelligence, best-in- class hardware and software product development, and operational excellence to empower a broader, more diverse audience of drone users - from action sports enthusiasts to first responders to insurance claims adjusters.

About the team:

Our support team provides best-in-class service and support to our growing customer base while meeting or exceeding our service level agreements as defined by our business requirements. We're highly focused on customer retention and loyalty, and we work hard to build systems and structures to reduce costs related to process inefficiencies.

About the role:

We're looking for a self-motivated project-based contributor who is passionate about improving process efficiencies in diverse systems to ultimately deliver a best-in-class support experience. This role will report to the Director of Support and Partner Training. They will be given the opportunity to work with our reverse logistics and Product Support Engineering leads on a variety of systems improvement projects, ranging from data wrangling to process documentation and systems architecture. The mission over the summer is to help diminish customer friction by building more efficient processes and documentation across our support touch points.

How you'll make an impact:

  • Complete project-based goals and tasks to help elevate the customer's voice across the entire company
  • Know Skydio products inside and out, and proactively seek clarity on areas of confusion that are of interest to our customers.
  • Communicate effectively with our RMA and PSE managers to execute the tasks they assign.
  • Work closely with internal teams like PM to familiarize yourself with our current capabilities and product roadmap.
  • Engage in internal product testing and give feedback to contribute to QA.
  • Participate in building support processes and documentation that improve and enhance the support rep's day-to-day experience.
  • What would make you a strong fit:

  • A self-starter with impeccable verbal and written communication skills, obsessive attention to detail, and the ability to manage your time effectively,
  • A technically-minded problem solver with a passion for the potential of drone technology and a strong desire to learn new skills and grow with Skydio.
  • Willing to work a flexible schedule (weekend hours and/or overtime potentially required).
  • You have 1-3 years of CS experience (previous experience in an enterprise capacity is preferred).
  • You have experience working with Zendesk customer service software (Zendesk Agent or Admin certification and/or basic understanding of Zendesk reporting and analytics is a plus).
  • You are not afraid of a massive spreadsheet and have some familiarity with relational databases.
  • Experience with Guru, Google Suite, Salesforce, Atlassian Jira, or Netsuite is a plus.
  • You have experience working cross-functionally across technical, ops, and GTM teams.
  • #LI-AY1

    At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.

    As such, we do not make hiring or other employment-related decisions on the basis of an applicant or employee's race, color, ethnicity, national origin, citizenship, sex/gender (including pregnany, childbirth, breastfeeding and related medical conditions), gender identity or expression, age, religion, disability status, sexual orientation, marital status, medical condition, genetic information or characteristics, veteran, military or family status, or other classifications protected by applicable federal, state or local anti- discrimination laws.

    For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https: // www. e-verify.gov/

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