Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial transportation. The Skydio team combines deep expertise in artificial intelligence, best-in- class hardware and software product development, and operational excellence to empower a broader, more diverse audience of drone users - from action sports enthusiasts to first responders to insurance claims adjusters.
About the team:
Our support team provides best-in-class service and support to our growing customer base while meeting or exceeding our service level agreements as defined by our business requirements. We're highly focused on customer retention and loyalty, and we work hard to build systems and structures to reduce costs related to process inefficiencies.
About the role:
We're looking for a self-motivated project-based contributor who is passionate about improving process efficiencies in diverse systems to ultimately deliver a best-in-class support experience. This role will report to the Director of Support and Partner Training. They will be given the opportunity to work with our reverse logistics and Product Support Engineering leads on a variety of systems improvement projects, ranging from data wrangling to process documentation and systems architecture. The mission over the summer is to help diminish customer friction by building more efficient processes and documentation across our support touch points.
How you'll make an impact:
What would make you a strong fit:
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At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
As such, we do not make hiring or other employment-related decisions on the basis of an applicant or employee's race, color, ethnicity, national origin, citizenship, sex/gender (including pregnany, childbirth, breastfeeding and related medical conditions), gender identity or expression, age, religion, disability status, sexual orientation, marital status, medical condition, genetic information or characteristics, veteran, military or family status, or other classifications protected by applicable federal, state or local anti- discrimination laws.
For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https: // www. e-verify.gov/