Assists in ensuring success of departmental function in a warehouse processing center or distribution center, to provide accurate and timely shipments to customers. Leads and solves problems within the limits of general standards and practices, with some direct guidance from General Supervisor. Position may also include supervising a small team of union-represented employees.
Demonstrates expertise in knowledge of the processes required to perform, and ensures they are effectively performing job responsibilities utilizing standardized methods
Motivates direct reports and/or business partners through effective communication, training, coaching, development, and recognition
Identifies opportunities for improvement using tools such as layered audits
Achieves Safety, People, Quality, Responsiveness, and Cost key performance indicators
Cultivates a safety culture, and implements and enforces workplace safety rules and policies
Implements GMS and lean principles
Models GM's cultural behaviors and always demonstrates the highest level of integrity
Maintains good working relationships and communicates with employees, union representatives, and management team
May evaluate team performance, and promotes continuous improvement
Achieves quality standards by communicating goals and leveraging resources to solve problems
Understands and consistently administers company policies
May completes administrative tasks such as timekeeping, and maintain departmental records and reports
Act as a liaison between GM, its dealerships, and additional GM Partners
Grow and foster partnerships
Track dealership Customer Satisfaction Index (CSI) or other customer feedback resources to identify and address deficiencies or opportunities
Monitor Dealership personnel training and ensure compliance with GM requirements/objectives
Assist with Dealership inventory management, including parts ordering and inventory stabilizing, and customer problem resolution.
Periodic travel to the sites dealerships
Assist with the identification and resolution of quality issues within the site
Visit and evaluate process compliance of the sites 3rd party carrier
To succeed you will need to demonstrate:
Ability to establish Relationships through partnership – this is your day- to-day routine
Ability to deal with ambiguity –
Presentation Skills – you will be the face of our company and brand to the sites dealerships
Coachable mindset – being able to learn as you go
Time Management Skills – ability to schedule and manage time to accomplish annual goals & metrics
Flexibility – this position requires travel to dealerships, parts club meetings and other periodic dealer events.
Composure and Conflict Management – Wining with integrity is one of our core behaviors
Data orientation – you will manage reports and data daily
Bachelor Degree or equivalent experience
Experience supervising employees in a union environment.
Experience supervising employees in a warehousing/ manufacturing/ distribution environment.
Knowledge of warehousing/manufacturing /distribution processes and procedure.
Knowledge of basic math.
High level oral and written communication skills.
Knowledge of basic technology of area where assigned.
High level analytical ability where problems are complex.
High level interpersonal skills to work effectively with all levels of the organization, motivate employees and elicit work output.
Ability to work any shift as dictated by the business
Sig Sigma Certification
GMS knowledge and execution experience
Problem-resolution/Labor Relations experience
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.Total Rewards Benefits Overview
From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.Equal Employment Opportunity Statements
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.