Dealer Website Assistant Product Coordinator

Description

Hybrid: This position does not require an employee to be on-site full-time to perform most effectively. The employee's role enables them to work at a GM facility or off-site as frequently as needed or desired. 3 times per/week in the office is required.

The Dealer Website Assistant Product Coordinator provides a key role supporting the Website Assistant Product Manager in managing the day-to-day needs of the GM Dealer Digital Solutions Website Program. They are responsible for website provider management, working cross-functionally with brand and other internal teams to resolve dealer issues, along with managing the execution of T3 website enhancements.

Website Provider Management & Platform Optimization:

Ensuring execution of day-to-day website program initiatives, along with managing communications with vendor partners and GM stakeholders on key website platform enhancements and launches

Management and facilitation of Dealer escalations with all internal stakeholders and website vendor teams on website platform issues, inventory/pricing or other Dealer related integration issues

Maintaining and managing change management processes, working with brand teams, internal GM stakeholders, and website vendors to ensure requests are executed properly on Dealer Website platforms

Collaborate cross-functionally with brand partners and Website vendors to execute all model year refreshes and landing pages

Providing website vendor oversight to ensure products and services are functioning properly, and consistently meet the needs of the Dealers, customers, and business owners

Actively participating in requirements definition with brand and Website provider partners, along with presenting updates to key stakeholders

Working with internal stakeholders to provide data-based recommendations for any proposed platform enhancements

Supporting Business Review discussions with T3 website providers and leadership

Additional Responsibilities:

Supporting Go-To-Market (GTM) processes and brand launches, may require after-hours business support

Managing Dealer website ticketing system and ensuring dealer issues are being resolved in a timely manner

Supporting development of communications to internal stakeholders on website provider enhancements & launches

Working closely with the Dealer Performance Team, driving T3 educational opportunities with District Digital Performance Managers and Regional Digital Performance Managers

Additional Description

Qualifications

Bachelor's degree or equivalent experience

2+ years in digital retail position

Working knowledge of digital advertising & marketing (Websites, SEO, SEM, Social, Lead Management/CRM, consumer marketing, etc.)

Knowledge of automotive digital provider ecosystem

Working knowledge of GM incentives and retail executions

The ability to balance competing priorities while maintaining effectiveness in a dynamic, often chaotic environment

Excellent oral and written communication skills that involves understanding the audience; getting the message across; presenting information effectively; and communicating openly

Self-motivated and able to thrive and multi-task in a fast-paced environment

Excellent time management skills – the ability to effectively and efficiently use your time to focus on the most impactful activities and challenge those that distract from the identified goal

Ability to build strong relationships, become a trusted advisor, and interact with all levels of dealership personnel

Ability to influence business partners and work across GM teams

Ability to adapt to various levels of dealership digital expertise

Skilled in the use of Office products, along with online ticketing systems and CRM systems (i.e. JIRA and Salesforce)

Ability to do high-level data analysis, and pinpoint trends

Business consulting skills, ability to create action plans and track progress

Preferred Qualifications:

Dealership/automotive experience

Digital retail experience (Dealer BDC or Digital Dealer Tool Provider)

Brand digital experience

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Total Rewards Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.