Hybrid - Position does not require an employee to be on-site full-time but the general expectation is that the employee be onsite an average of three (3) days each week.
This position requires an employee to be onsite 1-3 times per week
About the Role:
Our Customer Experience group is seeking a Design Group Manager - Content & Conversational Experience Design to serve as the primary thought leader for conversational experiences and content design at GM and lead a team of strategists, designers, and writers in the execution of digital experiences across a range of channels. Our studio creates customer-facing digital experiences across multiple brands and platforms, touching millions of lives across web, mobile, in-vehicle, wearable, voice, and messaging interfaces.
As the Design Group Manager - Content & Conversational Experience Design, you would work collaboratively with design leadership, a multi-disciplinary design team, agency partners, technologists, and business stakeholders to define, design, and deliver compelling and effective user experiences. As an adept team leader, you will be tasked with accurately assessing the capabilities and strengths of your team members, assisting in the establishment of quality standards for our work, identifying individual and team-level goals, people management, and skills development to ensure a world- class content & conversational design team. It will be your responsibility to ensure the experiences your team creates will meet customer expectations while facilitating cross-product and cross-brand cohesion. The ideal candidate will have experience delivering successful digital content in either client and agency environments, an understanding of human-centered design methods, and a knack for communicating a vision to enable high-performing creative teams.
ResponsibilitiesLeadership : You can lead the studio in delivering on our mission. You can create and assess a roadmap of projects and assign resources & talent based on the match between the project needs and team skillsets.
Operational effectiveness: You don't just walk the walk and talk the talk, you build relationships and get things done. You'll develop strategic partnerships, plan work thoroughly, and balance demands from all directions.
Superb communication skills : You can communicate broad concepts as well as fine detail through written and graphical media. You can simplify complex systems, requirements, and plans into digestible insights that drive the work forward without missing key information.
Outstanding collaboration skills : You are an effortless collaborator. You welcome ideas from any source, and are prepared to build on them to make the work of your team successful.
Comfort with ambiguity : You are comfortable working in a space where problems and solutions are not well defined. You can cope with change, shift gears comfortably, and can decide and act without having the total picture.
A keen eye: you're quick to recognize communication patterns and editorial inconsistencies and understand how to connect the dots.
Mentorship : You inspire teams to achieve a common vision. And guide them when the path isn't clear cut. You know how to plan and secure relevant training and professional development for the team, and can identify how to make each team member flourish.
Additional Description Required Experience and EducationPlease only apply if you DO NOT need sponsorship to work in the Unites States now or in the future. We are unable to consider candidates who require sponsorship .
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Diversity InformationGeneral Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
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