Design Group Manager - Content & Conversational Experience Design

General Motor
June 17, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

Hybrid - Position does not require an employee to be on-site full-time but the general expectation is that the employee be onsite an average of three (3) days each week.

This position requires an employee to be onsite 1-3 times per week

About the Role:

Our Customer Experience group is seeking a Design Group Manager - Content & Conversational Experience Design to serve as the primary thought leader for conversational experiences and content design at GM and lead a team of strategists, designers, and writers in the execution of digital experiences across a range of channels. Our studio creates customer-facing digital experiences across multiple brands and platforms, touching millions of lives across web, mobile, in-vehicle, wearable, voice, and messaging interfaces.

As the Design Group Manager - Content & Conversational Experience Design, you would work collaboratively with design leadership, a multi-disciplinary design team, agency partners, technologists, and business stakeholders to define, design, and deliver compelling and effective user experiences. As an adept team leader, you will be tasked with accurately assessing the capabilities and strengths of your team members, assisting in the establishment of quality standards for our work, identifying individual and team-level goals, people management, and skills development to ensure a world- class content & conversational design team. It will be your responsibility to ensure the experiences your team creates will meet customer expectations while facilitating cross-product and cross-brand cohesion. The ideal candidate will have experience delivering successful digital content in either client and agency environments, an understanding of human-centered design methods, and a knack for communicating a vision to enable high-performing creative teams.

  • Serve as the enterprise leader for cross-channel conversational design by setting the tone and working with product, technical, marketing, and agency partners to drive content initiatives across multiple brands, platforms, and programs
  • Grow and direct the content design practice within a large multi- disciplinary experience design studio
  • Manage and grow a team of content strategists, content designers, conversational designers, product designers, and writers who help craft digital experiences for web, mobile, in-vehicle, wearable, voice, and messaging interfaces
  • Become a trusted, strategic partner to product stakeholders by clearly communicating and demonstrating the value of content & conversational design, and by delivering insights that lead to demonstrable business value
  • Collaborate with design leadership to define operating standards for our studio and lead the continuous improvement of processes and outcomes in a rapidly evolving corporate environment
  • Key Characteristics

    Leadership : You can lead the studio in delivering on our mission. You can create and assess a roadmap of projects and assign resources & talent based on the match between the project needs and team skillsets.

    Operational effectiveness: You don't just walk the walk and talk the talk, you build relationships and get things done. You'll develop strategic partnerships, plan work thoroughly, and balance demands from all directions.

    Superb communication skills : You can communicate broad concepts as well as fine detail through written and graphical media. You can simplify complex systems, requirements, and plans into digestible insights that drive the work forward without missing key information.

    Outstanding collaboration skills : You are an effortless collaborator. You welcome ideas from any source, and are prepared to build on them to make the work of your team successful.

    Comfort with ambiguity : You are comfortable working in a space where problems and solutions are not well defined. You can cope with change, shift gears comfortably, and can decide and act without having the total picture.

    A keen eye: you're quick to recognize communication patterns and editorial inconsistencies and understand how to connect the dots.

    Mentorship : You inspire teams to achieve a common vision. And guide them when the path isn't clear cut. You know how to plan and secure relevant training and professional development for the team, and can identify how to make each team member flourish.

    Additional Description Required Experience and Education
  • 7+ years experience in content design, conversational design, or a related field
  • 2+ years experience directly managing, coaching and developing full-time employees
  • Bachelors degree in English, Communications, HCI, Design, Business, or related discipline
  • Experience building teams over time through hiring, growing, and retaining high-performing employees
  • Experience working with a variety of cross-functional partners and stakeholders (for example product managers, designers, engineers and data scientists)
  • Exceptional communication skills and the ability to articulate design decisions and rationale with clarity and objectivity; experience presenting to diverse audiences including senior leadership
  • Solid understanding of the user experience design process, SCRUM / Agile methodologies, and software development lifecycles
  • Preferred Qualifications
  • Masters degree in English, Communications, HCI, Design, Business, or related discipline
  • Experience influencing product strategy with cross-functional partners
  • Please only apply if you DO NOT need sponsorship to work in the Unites States now or in the future. We are unable to consider candidates who require sponsorship .

    About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

    From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

    From this employer

    Recent blogs

    Recent news