Design Operations Program Manager

General Motor
March 09, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A


As a Customer Experience Studio Design Program Manager, you are part of a CX team that creates experiences that touch millions of users across multiple digital platforms and vehicle brands. Your ability to manage others and multiple initiatives simultaneously in a highly dynamic environment - with changing priorities and schedules - will be crucial to our team's success and our customers satisfaction.

Design Operations is a growing community of practice with CX: enabling People, Processes and Projects so designers can focus on designing. As a Design Program Manager, you will lead and facilitate the planning, execution, and transition of various CX design projects and programs in partnership with Design Leadership. Your day-to-day Program Management and process guidance skills will ensure that CX design activities and programs meet project scope, schedule, and quality expectations throughout the entire design life cycle. This role plays a critical factor in our design success by facilitating, managing, and documenting design roadmaps in partnership with our product teams, enabling successful work breakdown activities and navigating our expansive ecosystem of stakeholders.

As the CX Design Operations Program Manager, you would work collaboratively with design leadership, a multi-disciplinary design team, agency partners, technologists, and business stakeholders to understand, plan, track, and deliver world class digital experiences. You will be expected to use a high level of knowledge and experience in blending traditional project management principles and practices with an Agile software development approach to fit our evolving agile environment. The ideal candidate will have experience delivering successful digital products in both client and agency environments, an understanding of human-centered design methods, and a knack for organizing work to enable high-performing creative teams.

Role and Responsibilities:

  • Proactively solves day-to-day problems and exercises good judgment not only in solving problems, but also in determining when to escalate issues within the organization.
  • Describe program requirements, collaborates in the development of deliverables, supports the ongoing activities of workstream programs and identifies opportunities.
  • Contributes toward the evolution of design operations within CX by proposing and experimenting with processes to determine operational best practices.
  • Consults with Product Management and Execution team members on pre- commitment project scoping.
  • Monitors project progress against the proposed plans including budgets, timelines, quality criteria and risk management.
  • Acts as an internal quality control check for all programs and projects to ensure they meet Cx Studio requirements
  • Possess and utilizes widespread company knowledge while serving as an expert on their workstream best practices.
  • Understands the many roles throughout the organization and how different positions collaborate with one another. Utilizes that knowledge to drive process improvements, efficiencies, and better CX experiences.
  • Skills and Experience

  • 6+ years of experience in project management, creative services or product management with an emphasis on software products, managing project teams and leading creative execution.
  • Proven in-depth knowledge of Project Management Body of Knowledge (PMBOK) disciplines and work experience on large-scale projects/programs with a successful delivery record
  • Expertise with project management software (e. g., Jira, Microsoft Azure, MS Project)
  • Excellent communication, interpersonal, organizational, and planning skills with the ability to translate design requirements to program execution partners
  • Demonstrated critical thinking skills in risk/opportunity management
  • Demonstrated experience in strategic and tactical planning with the ability to facilitate and document key design work breakdown activities.
  • Practical experience leading and influencing internal team members and external partners/stakeholders with the ability to build strong, resilient relationships with stakeholders and be viewed as a partner
  • Organized, extremely detail oriented and able to balance multiple priorities
  • Excellent written and verbal communications skills
  • Excellent analysis, problem-solving, team, interpersonal, negotiation, conflict management and time management skills
  • Proven capability to set clear expectations and manage team performance.
  • Education and Training

  • Bachelor's degree related discipline preferred
  • Project Management Professional (PMP) or Project Management Institute (PMI) certification or SAFE certification preferred, other PM certifications will be considered
  • Proven experience in multiple project management methodologies, e. g., SAFe, SCRUM, Agile, Six Sigma, Waterfall
  • Master's Degree a plus
  • Additional Description About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

    From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

    From this employer

    Recent blogs

    Recent news