Design Operations Program Manager

Summary

As a Customer Experience Studio Design Program Manager, you are part of a CX team that creates experiences that touch millions of users across multiple digital platforms and vehicle brands. Your ability to manage others and multiple initiatives simultaneously in a highly dynamic environment - with changing priorities and schedules - will be crucial to our team's success and our customers satisfaction.

Design Operations is a growing community of practice with CX: enabling People, Processes and Projects so designers can focus on designing. As a Design Program Manager, you will lead and facilitate the planning, execution, and transition of various CX design projects and programs in partnership with Design Leadership. Your day-to-day Program Management and process guidance skills will ensure that CX design activities and programs meet project scope, schedule, and quality expectations throughout the entire design life cycle. This role plays a critical factor in our design success by facilitating, managing, and documenting design roadmaps in partnership with our product teams, enabling successful work breakdown activities and navigating our expansive ecosystem of stakeholders.

As the CX Design Operations Program Manager, you would work collaboratively with design leadership, a multi-disciplinary design team, agency partners, technologists, and business stakeholders to understand, plan, track, and deliver world class digital experiences. You will be expected to use a high level of knowledge and experience in blending traditional project management principles and practices with an Agile software development approach to fit our evolving agile environment. The ideal candidate will have experience delivering successful digital products in both client and agency environments, an understanding of human-centered design methods, and a knack for organizing work to enable high-performing creative teams.

Role and Responsibilities:

Skills and Experience

Education and Training

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