Design Ops Brand Manager

General Motor
March 05, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

This is a Hybrid position within General Motors. The role will allow employees to work offsite but will also require onsite work based on business needs. The selected candidate will be expected to commute to the innovation center to which they are assigned as their primary GM facility. This position requires an employee to be onsite 1-3 times per week.

About the role:

Our Customer Experience studio is seeking a Brand Design Ops Manager to optimize the communication, processes, and output of our digital design studio and manage partnerships with brand and agency teams while leading a design ops team in the execution of UX/UI work. Our CX studio creates customer-facing digital experiences across multiple brands and platforms, touching millions of lives across in-vehicle, web, mobile and wearable interfaces.

About you:

As the Design Ops Brand Manager you will work collaboratively with design and brand leadership, multi-disciplinary design teams, agency partners, and business stakeholders to understand, plan, track, and deliver world class digital brand experiences.

You will be expected to use a high level of program management knowledge and GM Brand experience ensuring our design studio is deepening our brand partnerships

with an Agile software development approach.

The ideal candidate will have experience communicating and presenting to senior leadership, delivering successful digital products in both client and agency environments, and a knack for organizing work to enable high-performing creative teams.

  • Own and optimize relationship management, driving productive partnerships with our brand and agency teams.
  • Manage planning and effective collaboration protocols between our studio and multiple brand teams, agencies, and 3rd party partners
  • Define operating standards for our studio and brand team partners leading the continuous improvement of processes and documentation in a rapidly evolving corporate environment
  • Coordinate and manage logistics for all agency engagements including process definition, work planning, and quality governance
  • Assist in scoping and determining milestones and schedules for studio projects; manage changes to project plans and priorities, and help manage downstream impacts to other project timelines and resource capacity
  • Maintain documentation and dashboards that allow for quick and efficient understanding of resource capacity and project status; report on status regularly
  • Manage a midsize team of direct design program managers that support design initiatives studio-wide
  • Key Characteristics

    Leadership : You can lead the studio in delivering on our mission. You can create and assess a roadmap of projects and assign design resources & talent based on the match between the project needs and team skillsets.

    Operational effectiveness: You don't just walk the walk and talk the talk, you build relationships and get things done. You'll develop strategic partnerships, plan work thoroughly, and balance demands from all directions.

    Superb communication skills : You can communicate broad concepts as well as fine detail through written and graphical media. You can simplify complex systems, requirements, and plans into digestible insights that drive the work forward without missing key information.

    Outstanding collaboration skills : You are an effortless collaborator. You welcome ideas from any source, and are prepared to build on them to make the work of your team successful.

    Comfort with ambiguity : You are comfortable working in a space where problems and solutions are not well defined. You can cope with change, shift gears comfortably, and can decide and act without having the total picture.

    Additional Description Requirements
  • 6+ years of experience managing teams that create user interfaces, digital products, or complex software applications across a range of channels
  • Bachelors degree in HCI, Product Design, IT, Business, Engineering, Communications or related discipline
  • Strong written, visual, and verbal communication skills
  • Strong attention to detail, organized, and timeline driven
  • Strong analytical thinking skills with the proven ability to synthesize and reconcile complex, interdependent, and sometimes competing requirements
  • Change management experience, including a track record of developing new processes and fostering mindset changes with teams
  • Solid understanding of the user experience design process, SCRUM / Agile methodologies, and software development lifecycles
  • Preferred Qualifications
  • Masters degree in HCI, Product Design, IT, Business, Engineering, Communications or related discipline
  • Agile Certified Practitioner (PMI-ACP), Project Management Professional (PMP), or another Project Management Institute (PMI) certification preferred
  • About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

    From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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