District Manager Aftersales-East Texas (Tyler)

Description

Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. Relocation may be provided.

The selected candidate will assume territorial responsibility and relocate to within 50 miles of Tyler.

Our goal at General Motors is to deliver outstanding customer experiences at every touchpoint and do so on a foundation of trust and transparency. Our diverse team of 155,000 employees brings their collective passion for engineering, technology, and design to deliver on this ambitious future. And the ambitious commitments we've made are moving us closer to realizing this vision.

The District Manager Aftersales role has responsibility for executing “consultative” dealer contacts designed to achieve financial sales targets and drive core dealer processes that improve customer retention and fixed operation coverage. Key responsibilities include assisting dealer service and parts operation in the ordering, selling, and/or servicing product, with an emphasis on customer retention and service merchandising. Work involves a considerable amount of consultation and creativity, perception, and initiative with wide latitude for independent action. Territory for this position will cover East Texas.

Responsibilities:

Thoroughly prepare for each standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda that addresses GM's and the dealer's sales, retention, and revenue priorities

Consult with dealership to increase the fixed operations overall customer retention and profitability and identify follow-up or action items for next contact

Achieve sales objectives for district by collaborating with dealerships on how to grow their fixed operations

Focus on evaluating the parts department inventory management processes to eliminate waste, increase parts loyalty and profitability and improve efficiencies

Partner with dealership to ensure systems and processes are in place to manage and process warranty claims according to GM policies & procedures

Evaluate the dealership's service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including customer satisfaction performance, mystery shops, service lead close rates, etc.

Analyze marketing and merchandising plan, including dealership's digital presence, against GM brand direction, current market trends and dealership's customer needs to identify business opportunities

Set priorities to execute assigned responsibilities independently, and willingly takes on any task to grow fixed operations by acting as the dealerships trusted advisor

Stay knowledgeable of changes in General Motors and industry to adapt quickly. Evaluate processes, systems, and tools to make alterations

Integrate and communicate with all representatives that call on the dealership on behalf of GM to offer outstanding and cohesive support

Efficiently and effectively take care of customer needs and issues as they arise. Resolve key issues and resolutions

Maintain a solid understanding of the competitive service environment within assigned markets

Ability to manage time and projects and measure/prioritize work effectively with limited supervision

Ability to develop and implement retail marketing plans, this includes knowledge of the fundamentals of marketing – Product, Price, Place, Promotion

Skills/Qualifications:

2+ years of experience in the automotive industry

Experience in a parts-focused position or outside sales position required

Strong understanding of consultative selling skills required

Basic knowledge of Car Parts and Service Systems required

Basic knowledge of the dealer operating report and fixed analysis tools required

Basic knowledge of dealership profit department's structure and interconnectivity required

Strong understanding of consultative selling skills required

Basic knowledge and understanding of dealership service Business Development Centers required

Ability to conduct Training & Facilitation of Meetings (dealer meetings, dealer personnel training)

Business Acumen including Basic Automotive Technical knowledge

Understanding Metrics and Reports

Must be able to accept feedback, be coachable and have knowledge of conflict resolution

Information Management (utilizing & interpreting appropriate reports and resources)

Prioritization of Personnel Resources

Strong Networking (establishing rapport with dealership & GM personnel)

Computer, Data and Analytic Skills

The ability to legally operate a motor vehicle on a regular basis is required

Competencies:

Builds Relationships

Communicates Powerfully and Prolifically

Drives for Results

Problem Solving

Demonstrates Innovation and Creativity

Shows Initiative

Adaptability

Inspires & Motivates Others to High Performance

Immersed and active in CCA Drive to Great cultural initiative

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Additional Description About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Total Rewards Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.