Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. Relocation may be provided.
The selected candidate will assume territorial responsibility and relocate to within 50 miles of Louisville, KY .
Our goal at General Motors is to deliver outstanding customer experiences at every touchpoint and do so on a foundation of trust and transparency. Our diverse team of 155,000 employees brings their collective passion for engineering, technology, and design to deliver on this ambitious future. And the ambitious commitments we've made are moving us closer to realizing this vision.
The District Manager Aftersales role has responsibility for executing “consultative” dealer contacts designed to achieve financial sales targets and drive core dealer processes that improve customer retention and fixed operation coverage. Key responsibilities include assisting dealer service and parts operation in the ordering, selling, and/or servicing product, with an emphasis on customer retention and service merchandising. Work involves a considerable amount of consultation and creativity, perception, and initiative with wide latitude for independent action.
Thoroughly prepare for each standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda that addresses GM's and the dealer's sales, retention, and revenue priorities
Consult with dealership to increase the fixed operations overall customer retention and profitability and identify follow-up or action items for next contact
Achieve sales objectives for district by collaborating with dealerships on how to grow their fixed operations
Focus on evaluating the parts department inventory management processes to eliminate waste, increase parts loyalty and profitability and improve efficiencies
Partner with dealership to ensure systems and processes are in place to manage and process warranty claims according to GM policies & procedures
Evaluate the dealership's service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including customer satisfaction performance, mystery shops, service lead close rates, etc.
Analyze marketing and merchandising plan, including dealership's digital presence, against GM brand direction, current market trends and dealership's customer needs to identify business opportunities
Set priorities to execute assigned responsibilities independently, and willingly takes on any task to grow fixed operations by acting as the dealerships trusted advisor
Stay knowledgeable of changes in General Motors and industry to adapt quickly. Evaluate processes, systems, and tools to make alterations
Integrate and communicate with all representatives that call on the dealership on behalf of GM to offer outstanding and cohesive support
Efficiently and effectively take care of customer needs and issues as they arise. Resolve key issues and resolutions
Maintain a solid understanding of the competitive service environment within assigned markets
Ability to manage time and projects and measure/prioritize work effectively with limited supervision
Ability to develop and implement retail marketing plans, this includes knowledge of the fundamentals of marketing – Product, Price, Place, Promotion
4+ years of experience in the automotive industry, preferably with General Motors
Experience in a parts-focused position required
Strong understanding of consultative selling skills required
Advanced knowledge of Car Parts and Service Systems required
Advanced knowledge of the dealer operating report and fixed analysis tools required
Advanced knowledge of dealership profit department's structure and interconnectivity required
Advanced fundamental understanding of consultative selling skills required
Advanced knowledge and understanding of dealership service Business Development Centers required
Ability to conduct Training & Facilitation of Meetings (dealer meetings, dealer personnel training)
Business Acumen including Basic Automotive Technical knowledge
Understanding Metrics and Reports
Must be able to accept feedback, be coachable and have strong knowledge of conflict resolution
Information Management (utilizing & interpreting appropriate reports and resources)
Prioritization of Personnel Resources
Strong Networking (establishing rapport with dealership & GM personnel)
Computer, Data and Analytic Skills
The ability to legally operate a motor vehicle on a regular basis is required
Communicates Powerfully and Prolifically
Drives for Results
Demonstrates Innovation and Creativity
Inspires & Motivates Others to High Performance
Immersed and active in CCA Drive to Great cultural initiative
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.Why Join Us
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General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.Equal Employment Opportunity Statements
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.