District Manager Commercial - Charlotte, NC

Description

Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position does requires an employee to live within region and cover territory visits to dealers in a reoccurring frequency.

The selected candidate will assume territorial responsibility and be located within the State of North Carolina.

Role

Commercial District Managers have territorial responsibility for the administration of the Business Elite and Medium Duty Program Agreements that exist between GM and its dealers. You will act as a consultant to the dealers by working together with them on the development and implementation of their business plans. You will be working hand in hand with the dealers to ensure that our customers have the best customer experience, from the point of purchase through the life cycle of their vehicle(s). You will be involved in a variety of activities including implementation and development of marketing initiatives, customer retention, product displays, financial analysis, market analysis and training.

Role Responsibilities

Facilitating, coaching and consulting with dealers to ensure monthly / yearly sales objectives are met as well as well as accomplishing other dealership goals

Manage dealer compliance of the Business Elite program

Oversee Commercial Truck Club to grow membership and deliver value add content to members

Drive Commercial Integration into the Business Development processes

Improve OnStar Package Sales and OVI telematics sales across all stores

Implement commercial digital marketing and advertising campaigns

Work to improve commercial website performance and increase lead generating activities

Analyze dealer sales, local market conditions (Sales, registration data, dealer effectiveness, lost sales) and competition to identify specific sales opportunities.

Identify business-to-business related marketing opportunities that could lead to increased sales and service retention

Conduct sales and training activities including face-to-face customer meetings monthly

Assist dealers' Commercial Sales Managers in executing local business-to- business tactics outlined in the dealer's Business Elite business plan

Provide support in implementing regional and local business-to-business sales tactics (e.g. Targeted Association Activities, NAHB Events, ABC & AGC, etc)

Conduct dealership management meetings

Knowledge of commercial Supplier Vehicle Manufacture upfit products

Knowledge of all GM products, services, customer demographics or profiles, and competitive automotive makes and models

Work cooperatively with retail teams on dealership growth plans that include Commercial vehicle sales and service

Communicate competitive intelligence

Administer GM policies and procedures

Assist in dealer and customer problem resolution

Coach dealer on customer retention, satisfaction and dealership loyalty

Regularly travel to dealerships in the assigned territory

Additional Description

Role Qualifications

Bachelor's degree or equivalent experience

2+ years in fleet sales and customer service

Must be 100% mobile now and in the future and able to relocate anywhere within the United States

Position requires extensive overnight travel

The ability to balance competing priorities while maintaining effectiveness in a dynamic, often chaotic environment

Knowledge of and/or experience in the fleet management space preferred

Excellent oral and written communication skills that involves understanding the audience; getting the message across; presenting information effectively; and communicating openly

Excellent time management skills – the ability to effectively and efficiently use your time to focus on the most impactful activities and challenge those that distract from the identified goal

Ability to build strong relationships

Ability to present vehicles and power point slides to customers and dealers

Ability to influence business partners

Skilled in the use of Microsoft Word and Excel

Computer skills to develop, maintain, and analyze data

Valid driver's license

Preferred Role Qualifications

Dealership/automotive experience

B2B Sales, Account Management, or Customer Service experience

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

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Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.