District Service Manager, Cadillac - Dallas/Ft. Worth

Description

Remote: This position does not require an employee to be on-site full-time to perform most effectively. The employee's role enables them to work at a GM facility or off-site as frequently as needed or desired. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. Relocation may be provided.

The selected candidate will assume territorial responsibility and relocate within 50 miles of the Dallas/Fort Worth metro area. This position requires 40%-50% overnight travel.

CCA's Service Operations is the organization responsible for supporting GM's global dealer network with tools and equipment, technician training and warranty administration. In addition, this organization is responsible for helping to identify product quality concerns. The District Service Manager is responsible for ensuring continuous improvement, effective delivery, customer retention and profitability in service operations. Performs observations, assessments, interviews, and analysis to provide key insights to dealership leadership on their performance and areas in which they can improve.

As a District Service Manager for Cadillac , you will have practical, hands-on vehicle knowledge, and routinely conduct analysis of data on all facets of vehicle service operations including warranty administration, service operations and customer assistance cases. A high level of cross- collaboration is required to root cause sophisticated service-related issues.

Responsibilities:

Subject matter authority for Global Warranty Management (GWM), Service Policies and procedures, and Warranty administration

Provides coaching to dealers, Managers of Aftersales, and District Managers of Aftersales in the area of Warranty administration

Service department efficiency

Improve dealership service cycle time

Advance vehicle repair issues for additional support

Support dealership processes to prevent delivery of vehicles with open recalls

Champion the resolution of Customer Assistance Center (CAC) cases

Engage with customers in special cases

Resolve Goodwill, Warranty and Policy Requests

Ensure district STS training compliance

Responsible for improving the customer experience

Ensure compliance to parts retention policies for warranty repairs

Other responsibilities as assigned

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Qualifications:

3 years of hands-on experience leading, guiding, and improving dealership service operations in a wholesale or, retail environment required

Must be willing and able to talk to GM/Dealer Guests to resolve customer concerns

Strong ability to multi-task

Ability to focus on and meet assigned deadlines

Strong written and oral communication skills

Experience with Microsoft Office Suite: Excel, PowerPoint, Word, Teams, etc.

Intermediate level of vehicle technical knowledge including warranty administration, service operations and customer assistance

Ability to work cross-collaborate with customers and partners

Ability to analyze data and improve processes

Cultivates open, inclusive culture that supports learning and encourages collaboration

The ability to legally operate a motor vehicle on a regular basis is required

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Additional Description About GM

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Why Join Us

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Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.