District Service Manager- Scranton, PA

General Motor
October 07, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. Relocation may be provided. The selected candidate will assume territorial responsibility and relocate to Scranton PA.

Our goal at General Motors is to deliver outstanding customer experiences at every touchpoint and do so on a foundation of trust and transparency. Our diverse team of 155,000 employees brings their collective passion for engineering, technology, and design to deliver on this ambitious future. And the ambitious commitments we've made are moving us closer to realizing this vision.

The Customer Care & Aftersales (CCA) organization is a division of General Motors that supplies replacement parts and automotive services through GM's network of dealers and other partners in over 100 countries around the world!

As a District Service Manager for Chevrolet , you have practical, hands-on vehicle knowledge, and routinely conduct analysis of data on all facets of vehicle service operations including warranty administration, service operations and customer assistance cases. A high level of cross- collaboration is required to root cause sophisticated service-related issues.

Responsibilities include but are not limited to:

  • Service department efficiency

  • Improve dealership service cycle time

  • Advance vehicle repair issues for additional support

  • Support dealership processes to prevent delivery of vehicles with open recalls

  • Champion the resolution of Customer Assistance Center (CAC) cases

  • Engage with customers in special cases

  • Resolve Goodwill, Warranty and Policy Requests

  • Ensure district STS training compliance

  • Responsible for improving the customer experience

  • Ensure compliance to parts retention policies for warranty repairs

  • Other responsibilities as assigned

  • Additional Description


  • 3 years of hands-on experience leading, guiding, and improving dealership service operations in a wholesale or, retail environment required

  • Strong ability to multi-task

  • Ability to focus on and meet assigned deadlines

  • Strong written and oral communication skills

  • Experience with Microsoft Office Suite: Excel, PowerPoint, Word, Teams, etc.

  • Intermediate level of vehicle technical knowledge including warranty administration, service operations and customer assistance

  • Ability to work cross-collaborate with customers and partners

  • Ability to analyze data and improve processes

  • Cultivates open, inclusive culture that supports learning and encourages collaboration


    About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

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    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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