Description
About the position: Experience Center Journey Attendant:
This position provides an exciting entry level customer facing opportunity
to work in a exhilarating and engaging retail environment aimed to educate
and support customers as they explore the sustainable mobility options
available to them in a highly community focussed environment.
The Experience Center Journey Attendant is responsible for running the
back of house operations such as hospitality, facility management,
courtesy and exposure vehicle management. to ensure the customer
experience in the Experience Center is exceptional.
The Experience Center Journey Attendant will also work closely with the
Experience Center Journey Guides as part of a larger team that is tasked
with the various operational aspects of guiding customer and general
public though the Experience Center as they explore GM's products,
services, brand and overall mobility offering.
The role provides an excellent starter opportunity for individuals that
are looking to start their career in the quickly developing field of
sustainable mobility. Allowing for a unique and highly dynamic local
atmosphere at a community level while enjoying the full resources and
backing of General Motors, including ongoing professional development
support.
Duties and responsibilities:
The Experience Center Journey Attendant will be part of the team that
ensure applies a customer obsessed yet commercial mindset in ensuring that
the facility and exposure vehicles are immaculate and welcoming and guests
are warmly welcomed and served their beverage and snack in the communal
area of the experience center.
Experience Center Journey Attendant will be responsible for ensuring
demonstrator vehicles will clean, charged and readily available and will
manage customers walk ins for warranty/service request in direct contact
with GM's aftersales team.
They will provide both behind the scenes and front of house support to the
Experience Center Journey Guides to ensure the customer has an exquisite
and seamless experience exploring GM's sustainable mobility offering to
convert them to leads and/or sales.
Experience Center Journey Attendant will feedback to the Experience Center
Journey Leader on observed operational improvement within the Brand and
mobility environment on a local level to further enhance the experience
center.
As part of a customer focused and customer obsessed mindset Journey
Attendants will foster and encourage member and community growth within
the local community area of their store
Journey attendants will assist in specialised community event operations,
community engagement events and mobility focused networking events
Additional Description
Essential:
Strong passion for sustainable mobility
Previous experience working in luxury retail, hospitality, events
operations or similar environment
A passion for, and proven track record in, consistently delivering
exceptional customer experience
Flexible to work as required to meet the business needs
Results oriented - driving a high performing customer centric culture
Multilingual – English + local language(s)
Desirable:
Previous experience of working with audio visual equipment, or
Previous experience of working with fleet management, or
Previous experience of working with mobility providers
Strong understanding of current and upcoming mobility opportunities and
restrictions in country / area
Basic understanding of Audio Visual systems
Demonstrated desire for growth and development
Previous experience in event catering
Previous experience in fitness industry memberships
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion
and we embrace the responsibility to lead the change that will make our world
better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all
must make a choice every day – individually and collectively – to drive
meaningful change through our words, our deeds and our culture. Our Work
Appropriately philosophy supports our foundation of inclusion and provides
employees the flexibility to work where they can have the greatest impact on
achieving our goals, dependent on role needs. Every day, we want every
employee, no matter their background, ethnicity, preferences, or location, to
feel they belong to one General Motors team.
Total Rewards Benefits Overview
From day one, we're looking out for your well-being–at work and at home–so you
can focus on realizing your ambitions. Learn how GM supports a rewarding
career that rewards you personally by visiting Total Rewards resources.
Diversity Information
General Motors is committed to being a workplace that is not only free of
discrimination, but one that genuinely fosters inclusion and belonging. We
strongly believe that workforce diversity creates an environment in which our
employees can thrive and develop better products for our customers. We
understand and embrace the variety through which people gain experiences
whether through professional, personal, educational, or volunteer
opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and
qualifications and apply for any positions that match your skills and
capabilities.
Equal Employment Opportunity Statements
The policy of General Motors is to extend opportunities to qualified
applicants and employees on an equal basis regardless of an individual's age,
race, color, sex, religion, national origin, disability, sexual orientation,
gender identity/expression or veteran status. Additionally, General Motors is
committed to being an Equal Employment Opportunity (EEO) Employer and offers
opportunities to all job seekers including individuals with disabilities. If
you need a reasonable accommodation to assist with your job search or
application for employment, email us at Careers.Accommodations@GM.com or call
us at 800-865-7580. In your email, please include a description of the
specific accommodation you are requesting as well as the job title and
requisition number of the position for which you are applying.
