Description
About the position: Experience Center Guide:
This position provides an exciting customer facing opportunity to host
potential customers and the general public in assisting them as they
embark or progress throughout their exploration journey in the new and
fast moving world of electric vehicles. Allowing for a unique and highly
dynamic local atmosphere at a community level while enjoying the full
resources and backing of General Motors including ongoing professional
development support.
The Experience Center Guide is part of a larger team that is tasked with
the various operational aspects of guiding customer and general public
though the Experience Center as they explore the full offering of electric
vehicle options GM has to offer. The Experience Center Guide will be
trained to provide a specialized journey focussed guidance on GM's
products, services, brand and overall European offering. In working with
local artists, clubs, businesses etc. the Experience Center guides will
host events in the experience center to draw in and engage the public and
local community.
The role is focused in a central location with the capacity and potential
for domestic travel as the business may require. The role is multi-faceted
with the majority of time focused on customer journey and experience with
mobility products. Additionally, aspects of the role will require event
catering, attending networking events and operating community engagement
events.
Duties and responsibilities:
The Experience Center Guide will be responsible for maintaining a customer
obsessed yet commercial mindset and in conjunction with the Experience
Center Leader actively develop opportunities to drive footfall and overall
performance by identifying local collaboration opportunities with clubs /
artist / businesses in the community and develop these leads into traffic
driving events at the Experience Center
They will guide and educate customers and the general public with an
interest in electric vehicle mobility through the experience center to
provide guidance on GM's products, services and brand to make the customer
comfortable with the products and convert them to sales.
Experience Center Guides will feedback to the Experience Center Leader on
observed market trends within the Brand and electric vehicle environment
on a local level.
The Journey Guides will foster community growth and GM brand awareness
within their local area
As GM's eyes and ears on the ground they will be providing customer and
market insights to the Experience Center Leader to ensure the sales model
continually evolves in line with customer expectations to deliver results
year on year in line with strategic plans and KPI's.
Knowledge, Skills and Experience
Essential:
Strong passion for sustainable mobility, especially electric vehicles
Previous experience working in luxury retail, hospitality, events or
similar environment
A passion for, and proven track record in delivering sales results, while
consistently delivering exceptional customer experience
Able to demonstrate sound commercial and brand awareness.
A strong communicator with exceptional verbal and written skills
Flexible to work as required to meet the business needs
Results oriented - driving a high performing customer centric culture
Multilingual – English + local language(s)
Demonstrated desire for growth and development
Desirable:
Previous experience of working with financial products, or
Previous experience of working with warranty and aftersales, or
Strong integration with local community, artists and clubs
Strong understanding of current and upcoming mobility opportunities and
restrictions in country / area
Previous experience working with and launching new brands
Previous experience working rotating rosters
Additional Description
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion
and we embrace the responsibility to lead the change that will make our world
better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all
must make a choice every day – individually and collectively – to drive
meaningful change through our words, our deeds and our culture. Our Work
Appropriately philosophy supports our foundation of inclusion and provides
employees the flexibility to work where they can have the greatest impact on
achieving our goals, dependent on role needs. Every day, we want every
employee, no matter their background, ethnicity, preferences, or location, to
feel they belong to one General Motors team.
Total Rewards Benefits Overview
From day one, we're looking out for your well-being–at work and at home–so you
can focus on realizing your ambitions. Learn how GM supports a rewarding
career that rewards you personally by visiting Total Rewards resources.
Diversity Information
General Motors is committed to being a workplace that is not only free of
discrimination, but one that genuinely fosters inclusion and belonging. We
strongly believe that workforce diversity creates an environment in which our
employees can thrive and develop better products for our customers. We
understand and embrace the variety through which people gain experiences
whether through professional, personal, educational, or volunteer
opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and
qualifications and apply for any positions that match your skills and
capabilities.
Equal Employment Opportunity Statements
The policy of General Motors is to extend opportunities to qualified
applicants and employees on an equal basis regardless of an individual's age,
race, color, sex, religion, national origin, disability, sexual orientation,
gender identity/expression or veteran status. Additionally, General Motors is
committed to being an Equal Employment Opportunity (EEO) Employer and offers
opportunities to all job seekers including individuals with disabilities. If
you need a reasonable accommodation to assist with your job search or
application for employment, email us at [email protected] or call
us at 800-865-7580. In your email, please include a description of the
specific accommodation you are requesting as well as the job title and
requisition number of the position for which you are applying.
