Description
About the position: Experience Center Journey Guide:
This position provides an exciting customer facing opportunity to host
potential mobility customers and the general public in assisting them as
they embark or progress throughout their exploration journey in the new
and fast moving mobility environment. Allowing for a unique and highly
dynamic local atmosphere at a community level while enjoying the full
resources and backing of General Motors including ongoing professional
development support.
The Experience Center Journey Guide is part of a larger team that is
tasked with the various operational aspects of guiding customer and
general public though the Experience Center as they explore the full
offering of mobility options GM has to offer. The Experience Center
Journey Guide will be trained to provide a specialized journey focussed
guidance on GM's products, services, brand and overall mobility offering.
In working with local artists, clubs, businesses etc. the Experience
Center Journey guides will host events in the experience center to draw in
and engage the public and local community.
The role is focused in a central location with the capacity and potential
for domestic travel as the business may require. The role is multi-faceted
with the majority of time focused on customer journey and experience with
mobility products. Additionally, aspects of the role will require event
catering, attending networking events and operating community engagement
events.
Duties and responsibilities:
The Experience Center Journey Guide will be responsible for maintaining a
customer obsessed yet commercial mindset and in conjunction with the
Experience Center Journey Leader actively develop opportunities to drive
footfall and overall performance by identifying local collaboration
opportunities with clubs / artist / businesses in the community and
develop these leads into traffic driving events at the Experience Center
They will guide and educate customers and the general public with an
interest in sustainable mobility through the experience center to provide
guidance on GM's products, services, brand and overall mobility offering
to make the customer comfortable with the products and convert them to
leads and/or sales.
Experience Center Journey Guides will feedback to the Experience Center
Journey Leader on observed market trends within the Brand and mobility
environment on a local level.
The Journey Guides will foster community growth and GM brand awareness
within their local area
As GM's eyes and ears on the ground they will be providing customer and
market insights to the Experience Center Journey Leader to ensure the
sales model continually evolves in line with customer expectations to
deliver results year on year in line with strategic plans and KPI's.
Additional Description
Knowledge, Skills and Experience
Essential:
Strong passion for sustainable mobility
Previous experience working in luxury retail, hospitality, events or
similar environment
A passion for, and proven track record in, consistently delivering
exceptional customer experience
Able to demonstrate sound commercial and brand awareness.
A strong communicator with exceptional verbal and written skills
Flexible to work as required to meet the business needs
Results oriented - driving a high performing customer centric culture
Multilingual – English + local language(s)
Demonstrated desire for growth and development
Desirable:
Previous experience of working with financial products, or
Previous experience of working with warranty and aftersales, or
Previous experience of working with mobility providers
Strong integration with local community, artists and clubs
Strong understanding of current and upcoming mobility opportunities and
restrictions in country / area
Previous experience working with and launching new brands
Previous experience working rotating rosters
Previous work within the events/catering industry
Previous experience with customer resolution centre
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion
and we embrace the responsibility to lead the change that will make our world
better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all
must make a choice every day – individually and collectively – to drive
meaningful change through our words, our deeds and our culture. Our Work
Appropriately philosophy supports our foundation of inclusion and provides
employees the flexibility to work where they can have the greatest impact on
achieving our goals, dependent on role needs. Every day, we want every
employee, no matter their background, ethnicity, preferences, or location, to
feel they belong to one General Motors team.
Total Rewards Benefits Overview
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Diversity Information
General Motors is committed to being a workplace that is not only free of
discrimination, but one that genuinely fosters inclusion and belonging. We
strongly believe that workforce diversity creates an environment in which our
employees can thrive and develop better products for our customers. We
understand and embrace the variety through which people gain experiences
whether through professional, personal, educational, or volunteer
opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and
qualifications and apply for any positions that match your skills and
capabilities.
Equal Employment Opportunity Statements
The policy of General Motors is to extend opportunities to qualified
applicants and employees on an equal basis regardless of an individual's age,
race, color, sex, religion, national origin, disability, sexual orientation,
gender identity/expression or veteran status. Additionally, General Motors is
committed to being an Equal Employment Opportunity (EEO) Employer and offers
opportunities to all job seekers including individuals with disabilities. If
you need a reasonable accommodation to assist with your job search or
application for employment, email us at Careers.Accommodations@GM.com or call
us at 800-865-7580. In your email, please include a description of the
specific accommodation you are requesting as well as the job title and
requisition number of the position for which you are applying.
