Field Service Engineer

General Motor
October 08, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

Work Arrangement:

USA Field Assignment, working out of their home office located within 50 miles of Southfield, MI to cover assigned cases at GM dealers in their areas.

The Role:

In this role, you will give on-site automotive, business, and computer technical support to GM's retail and wholesale staff. You will help diagnose and repair vehicles. You will support the GM brand's quality by documenting and reporting your feedback on your findings in the field. You will assess the dealer's level of training and identify if the dealership has the appropriate equipment. You will act with professional integrity.

Hours on average, are 40 hours a week, with occasional work on nights and weekends depending on business needs. To be successful in this position, you will be a lifelong learner and work in partnership with others by communicating and collaborating effectively. You will hold others and yourself accountable for modeling GM's values and winning culture.

What You'll Do:

  • Monitor and respond to cases referred by the GM Technical Assistance and the Field Service Engineers Dispatch Centers.

  • Access GM's system and other resources to research the problem and find other similar cases and workable solutions.

  • Diagnose cases, recommend solutions, and direct repairs to reduce vehicle repurchases and warranty expense.

  • Verify that repairs were successful.

  • Write field product reports and state of health reports having your assessment of the dealer's level of training, and service readiness.

  • Provide Dealership service readiness feedback and support Techline products at GM Dealerships and other authorized facilities including certain GM Fleet accounts.

  • Cooperate with team members and resolve conflicts.

  • Train dealer's crew.

  • Follow safety and health rules/procedures.

  • Additional Description

    Your Skills & Abilities (Required Qualifications):

  • Have the detailed automotive, mechanical, electronic, and electrical knowledge needed to diagnose and repair vehicles.

  • Know how to dissemble and reassemble automotive systems, such as transmissions; can explain the process to others; and can recognize when repairs are done correctly or incorrectly and why.

  • Can visually spot abnormalities in a vehicle.

  • Can clearly explain your findings and recommendations to dealers and technicians.

  • Can manage your time well.

  • Can use word processing software to create and keep correct documentation.

  • Have a cheerful outlook and a commitment to lifelong learning.

  • What Will Give You A Competitive Edge (Preferred Qualifications):

  • Knowledge of and experience repairing Electric Vehicles.

  • Able to run diagnostic equipment and data collection tools, such as TIS/GDS, NeoVi /V-Spy Intrepid Tools, Buffalo Tool, INCA Tool, and Pico Scope.

  • This position requires the ability to legally operate a motor vehicle on a regular basis.


    About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

    From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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