Field Service Engineer

Field Service Engineer

Location:

Ciudad de México, CMX, MX

Requisition ID: 7336

Company: Epson Mexico, S.A. de C.V.

External Job Description

Responsible for Providing on-site support or telephone to internal and external clients in pre and post sales support: training equipment demonstrations, fairs, troubleshooting applications, profiles and complex problems, ensuring a high standard in the quality of services. Make timely escalation of problems when necessary to Advanced Support and follow up to its solution.

Collaborates with/Key Customers include:

Service Coordinators

Authorized Service Centers

End Users

Product Managers

Sales Managers

Marketing Managers

Sales Executives

Wholesalers and Distributors

Retail

Reports to:

Service & Technical Support Manager

Minimum Experience Requirements

B - Requires some specialist or admin experience (2- 5 years)

Education

D - Completion of an undergraduate program or equivalent experience (B.A. or B.S.).

Physical Requirements

A - Close visual acuity is required to perform activities such as preparing and analyzing data, viewing a computer terminal, extensive ready, visual inspection of small parts and/or operation of machines (including inspection).

Balance - Not at all

Carry/lift loads of: Light (up to 20 pounds)

Climb - Not at all

Confined work area - Not at all

Crawl - Not at all

Excessive Noise - Not at all

Exposure to dust, fumes, gases, radiation - Not at all

Exposure to moving mechanical parts, electrical current, chemicals - Not at all

Grasp - Occasionally

Handle Object - Occasionally

Hear - Frequently

Kneel - Not at all

Marked changes in the temperature - Not at all

Push/Pull - Occasionally

Reach - Occasionally

Read - Frequently

Stand - Frequently

Talk - Frequently

Use repetitive motions - Occasionally

Walk - Frequently

Travel

All Travel - Up to 25%

Job Segment: Maintenance, Technical Support, Field Engineer, Sales Support, Inspector, Manufacturing, Technology, Engineering, Sales, Quality