Worker Type
Regular
Job Description
Summary
The Field Service Representative IV operates and provides instruction on
Unmanned Air Systems (UAS), Tactical Missile Systems (TMS), and Unmanned
Ground Vehicles (UGV) in the field. In this role, one ensures all field
operations follow established procedures and are conducted safely. The Field
Service Representative works with engineering, technical support and
manufacturing to ensure that course material reflects current product
features.
Position Responsibilities
Operates and instructs on Unmanned Air Systems (UAS), Tactical Missile
Systems (TMS), and Unmanned Ground Vehicles (UGV) in the field
Participates in the AeroVironment's Master Trainer Training Program
(MTTP) in accordance with the Master Trainer Training Manual (MTTM)
Ensures all system field operations follow established procedures and are
conducted safely
Conducts all necessary UAS, TMS and UGV equipment, and material
inventories
Immediately advises Master Commanders (MCs), customer representatives,
and controlling authorities of any changes affecting planned training
field operations
Maintains proper operational status of UAS/TMS/UGVs and supporting
operational systems
Maintains situational awareness of the air or ground vehicle's location,
in-flight status, and threats to the aircraft or vehicle from the air and
ground
Constantly monitors whether on-site and along intended flight paths
Continually re-evaluates risk assessments & takes appropriate actions to
mitigate any elevated risk levels
Completes all documentation required for field operations, equipment
operational status, data collection, and post-flight procedures
Captures critical information for input into after-action reports and
lessons learned databases
Applies company policies and procedures to resolve complex issues
Works on complex issues where analysis of situations or data requires an
in-depth evaluation of variable factors; exercises judgment in selecting
methods, techniques and evaluation criteria for obtaining results
Performs duties of Site Lead/Mission Commander (MC)
As needed, conducts both formal and informal feedback sessions with
assigned workers
Develops and validates training support packages
Ensures instructor/operator currency requirements are met and proficiency
maintained in accordance with the Master Trainer Training Program (MTTP)
Coordinates directly with AeroVironment (AV) departments on system and
manual currency, updates, and changes
Ensure all flight and ground operations are in accordance with established
procedures.
Supports Business Development and Sales Team activities:
Performs CONUS/OCONUS flight and ground demonstrations
Performs CONUS/OCONUS customer service visits
Supports Field Operations training
Supports FSR deployments (TMS)
Captures critical information for input into after-action reports and
lessons learned databases
Basic Qualifications (Required Skills & Experience)
High School diploma or GED equivalent; Bachelor's degree is preferred or
equivalent combination of education, training, and experience
8+ years of relevant experience
3 + years of Field Operations Instructor experience
Prior military experience or equivalent training experience in an aircraft
/ aerospace manufacturing firm
Prior military instructor/Special Operations experience highly desirable
Prefer Special Forces, SEAL, Special Tactics, Ranger, Force Recon /
MARSOC, Scout, Forward Observer, TACP, or Aviation backgrounds
Prior hobby experience with Remote Controlled (RC) aircraft helpful but
not required
Willingness to travel regularly and for extended periods within
continental United States (CONUS)
Willingness to travel regularly and for extended periods to outside
continental United States (OCONUS)
Demonstrated excellence in leadership
Other Qualifications & Desired Competencies
Solid understanding of military tactics, operations, GPS and Navigation
utilizing map and compass
Exceptional analytical skills with which to solve various degrees of
complex problems
Demonstrated ability to work with little or no supervision and exercise
independent judgment on a regular basis
Ability to interpret a variety of instructions furnished in written, oral,
diagram, blueprint or sketches
Proficiency in Microsoft Office Suite (Word, Access, PowerPoint, Excel,
Outlook) and other productivity tools
Effectively leads, trains and mentors small groups of students in meeting
course objectives
Has strong communication skills as well as interpersonal skills with the
ability to work well with others across disciplines
Focuses on teamwork, collaboration and puts the success of the team above
one's own interests
Able to excel in a fast-paced, deadline-driven environment, where small
teams share a broad variety of duties
Displays strong initiative and drive to accomplish goals and meet company
objectives; delivers message to Garcia (“A Message to Garcia,” Elbert
Hubbard's essay on initiative, first publication 1899)
Takes ownership and responsibility for current and past work products
Is committed to learning from mistakes and driven to improve and enhance
performance of oneself, others, and the company
Must be able to work well within a team environment, communicating with
senior leadership as well as mentoring junior staff
Physical Demands
Lift and/or move between 11-20 lbs. of cases of varying size (Frequent)
Lift up to 50 pounds as well as objects of varying sizes for shipment to &
set up at various customer training sites (Occasional)
Able to work outdoors in extreme weather conditions and traverse across
uneven ground and varying terrain (Constant)
Stand and/or sit for long periods of time (Frequent)
Balancing, handling, fine manipulation and grasping (Frequent)
Repeatedly throw objects up to 16lbs over shoulder (Frequent)
Good manual dexterity to assemble and disassemble product (Frequent)
Crouching, reaching and keying (Frequent)
Climbing, stooping, kneeling, feeling, overhead lifting (Occasional)
The salary range for this role is:
$91,520 - $137,280
AeroVironment considers several factors when extending an offer, including but
not limited to, the location, the role and associated responsibilities, a
candidate's work experience, education/training, and key skills.
ITAR Requirement:
This position requires access to information that is subject to compliance
with the International Traffic Arms Regulations (“ITAR”) and/or the Export
Administration Regulations (“EAR”). In order to comply with the requirements
of the ITAR and/or the EAR, applicants will be asked to provide specific
documentation to verify U.S. person status under the ITAR and the EAR. A “U.S.
person” according to their definition is a U.S. citizen, U.S. lawful permanent
resident (green card holder), or protected individual such as a refugee, or
asylee. See 22 CFR § 120.15. Some positions will require current U.S.
Citizenship due to contract requirements.
Benefits : AV offers an excellent benefits package including medical,
dental vision, 401K with company matching, a 9/80 work schedule and a paid
holiday shutdown. For more information about our company benefit offerings
please visit: https:// www. avinc.com/myavbenefits.
We also encourage you to review our company website at https:// www. avinc.com to
learn more about us.
Principals only need apply. NO agencies please.
Who We Are
Based in California, AeroVironment (AVAV) is a global leader in unmanned
aircraft systems (UAS) and tactical missile systems. Founded in 1971 by
celebrated physicist and engineer, Dr. Paul MacCready, we've been at the
leading edge of technical innovation for more than 45 years. Be a part of the
team that developed the world's most widely used military drones and created
the first submarine-launched reconnaissance drone, and has seven innovative
vehicles that are part of the Smithsonian Institution's permanent collection
in Washington, DC.
Join us today in developing the next generation of small UAS and tactical
missile systems that will deliver more actionable intelligence to our
customers so they can proceed with certainty – and succeed.
What We Do
Building on a history of technological innovation, AeroVironment designs,
develops, produces, and supports an advanced portfolio of unmanned aircraft
systems (UAS) and tactical missile systems. Agencies of the U.S. Department
of Defense and allied military services use the company's hand-launched UAS to
provide situational awareness to tactical operating units through real-time,
airborne reconnaissance, surveillance, and target acquisition.
AeroVironment Incorporated is an equal opportunity employer, M/F/D/V and
works in compliance with both federal and state laws. We are committed to the
concept regarding Equal Employment opportunity. Qualified candidates will be
considered for employment regardless of race, color, religion, age, sex,
sexual orientation, gender identity, national origin, marital status, medical
condition nor disability, genetics, veteran and all others that may apply.
ITAR
U.S. Citizenship required. Must be willing to work on government contracts and
have the ability to obtain a security clearance.
