Description
Work with teams to restore the IT environment in the event of incidents in
the shortest possible time, respecting the SLAs agreed with the business
areas;
Respect and follow the procedures and policies of the IT area.
Provide remote support and assistance through the use of tools for this
purpose;
Answering tickets opened by users related problems to hardware and/or
software;
Diagnosis and resolution of hardware problems, including installing
“builds”, applying configurations, changing components or equipment as a
whole;
Diagnosis and resolution of problems in IT applications;
Guidance to users about IT processes;
Installation and configuration of new IT equipment in the Data Center,
production line and offices;
Engagement of Global IT support teams according to incident priority;
Engagement of GM's internal teams for eventual infrastructure problems
and/or provision of utilities to the IT environment;
Monitoring the availability of the IT environment through the use of
monitoring tools;
Completion of ticket, incident, problem, asset management tools, among
others, following the standards determined by the IT area;
Follow-up of all standards, norms and procedures established by the IT
area, aiming to guarantee the high availability of the environment and
avoid impacts on the plant's operation.
Additional Description
Skills and qualifications (mandatory)
Complete higher education, preferably in areas related to IT.
Previous experience and/or technical courses in the IT area;
Solid knowledge of Windows 7/10/11 operating systems (or higher) and
office applications (Microsoft Office, Teams, OneDrive, SharePoint,
etc.);
Solid knowledge for hardware technical support (desktops, laptops,
scanners, printers, data collectors, terminals, tablets, cell phones,
etc.);
Experience in managing IT incidents using monitoring tools;
Need to communicate in English (intermediate level) to allow the
engagement and scheduling of global support teams;
Availability to work in other shifts and/or remain on duty outside of
business hours;
Interpersonal relationship;
Communication capacity;
Ability to solve problems.
Skills and qualifications (desirable)
General knowledge of server operating systems (Windows Server and
Linux);
General knowledge of database (Oracle and SQL);
General knowledge of equipment that make up the IT infrastructure
(servers, storages, backup units, routers, switches, APs, fixed
telephony, UPS's, etc.);
Experience in managing IT assets;
General knowledge of LAN technical support (experience with Cisco
devices);
General knowledge of BigFix and ePO security tools;
Knowledge of Warehouse Management System (WMS);
Knowledge of Cimplicity or other SCADA systems;
General knowledge of radio communication;
Spanish.
Certifications (desirable)
ITIL;
CCENT.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion
and we embrace the responsibility to lead the change that will make our world
better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all
must make a choice every day – individually and collectively – to drive
meaningful change through our words, our deeds and our culture. Our Work
Appropriately philosophy supports our foundation of inclusion and provides
employees the flexibility to work where they can have the greatest impact on
achieving our goals, dependent on role needs. Every day, we want every
employee, no matter their background, ethnicity, preferences, or location, to
feel they belong to one General Motors team.
Total Rewards Benefits Overview
From day one, we're looking out for your well-being–at work and at home–so you
can focus on realizing your ambitions. Learn how GM supports a rewarding
career that rewards you personally by visiting Total Rewards resources.
Diversity Information
General Motors is committed to being a workplace that is not only free of
discrimination, but one that genuinely fosters inclusion and belonging. We
strongly believe that workforce diversity creates an environment in which our
employees can thrive and develop better products for our customers. We
understand and embrace the variety through which people gain experiences
whether through professional, personal, educational, or volunteer
opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and
qualifications and apply for any positions that match your skills and
capabilities.
Equal Employment Opportunity Statements
The policy of General Motors is to extend opportunities to qualified
applicants and employees on an equal basis regardless of an individual's age,
race, color, sex, religion, national origin, disability, sexual orientation,
gender identity/expression or veteran status. Additionally, General Motors is
committed to being an Equal Employment Opportunity (EEO) Employer and offers
opportunities to all job seekers including individuals with disabilities. If
you need a reasonable accommodation to assist with your job search or
application for employment, email us at Careers.Accommodations@GM.com or call
us at 800-865-7580. In your email, please include a description of the
specific accommodation you are requesting as well as the job title and
requisition number of the position for which you are applying.
