Global Customs Document Solicitation Junior Analyst

Description

Business Representative - Customs and Document Solicitation Duties

Perform auditing of customs documents per assigned letter load

Processing Documents on supplier's behalf

Follow up with Global Suppliers on Customs Documents, both email and phone calls

Escalate non-responsive suppliers as needed

Communicate Document errors to suppliers

Perform analysis when supplier dispute document address.

Work to obtain a new contact when needed

Assist and encourage suppliers in using Document Solicitation System and conduct training as needed.

Ability to work in fast-paced environment

Create process improvements as needed

Communication and Relationship

Communicate as needed with Document Solicitation team

Escalating critical issues timely

Excellent Customer Service Skills

Additional Duties

Assist with critical projects when they arise

Ability to change priorities quickly

Experience:

Bachelor of Science in Customs Administration / Business Administration or equivalent

Continuous improvement mindset

Technical Knowledge Requirements:

Demonstrated problem solving and analytical skills

Ability to understand, interpret and compare feedback results

Proficient in Microsoft Office applications, especially Excel.

Non-Technical Skills & Competencies:

Exceptional organizational skills, with demonstrated ability to effectively manage multiple priorities

Strong interpersonal skills and demonstrated commitment to teamwork and partnerships

Strong oral and written communication skills to all levels of the organization

Must be detail oriented with a passion for quality

High customer service orientation

Ability to “learn on the fly” and work in ambiguity

High level of integrity regarding confidential data (employee survey responses)

Above average English communication skills both in oral and written

Additional Description

Shift: 5:00 PM to 2:00 AM

About GM

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Why Join Us

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Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.