Global Service Lead

General Motor
May 29, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

Hybrid: This position does not require presence on-site full-time to perform most effectively. The employee's role enables them to work at a GM facility or off-site as frequently as needed or desired.

This position requires an employee to be onsite 3 days per week.

Additional Description


  • Represent Aftersales within the global vehicle development process (GVDP) framework on programs in the Advance Vehicle Development Center (AVDC) to communicate and implement strategies to improve vehicle serviceability and avoid warranty/dealer costs. (Advanced Serviceability of Design)

  • Provide input into the development of program service requirements.

  • Vehicle Technical Specifications (VTS)

  • Subsystem Technical Specifications (SSTS)

  • Component Technical Specifications (CTS)

  • Interface Control Documents (ICDs)

  • Best Practices

  • Participate in the Global Subsystem Leadership Team (GSSLT), Product Development Team (PDT), and Compartment Integration Team (CIT) meetings to emphasize serviceability requirements and limit the need for new essential tools.

  • Develop Global ASD Validation Plans for Vehicle Systems

  • Represent Aftersales in Engineering Peer Reviews

  • Identify, document, address or escalate serviceability issues as appropriate.

  • Service Issue Database

  • Business Case Development

  • Escalate through PRTS+

  • Support sourcing activities; Stakeholder Meetings, Statement of Requirements (SOR) development, Technical Reviews, and supplier selection.

  • Support the use of existing/already released Global Special Tools. Minimize the development of new essential special tools.

  • Facilitate Simultaneous Release of service parts in the Product Engineering System (GPDS) at the required Global Aftersales milestones.

  • Coordinate with regional Aftersales Engineers to develop Global Service Part Determination Criteria (GSPDC) for vehicle systems

  • Develop and provide a SSSP (Sub System Service Plan) to Product Engineering that includes all serviceable components, kits, and/or assemblies, based off of the Global Service Part Determination Criteria (GSPDC) for Corporate Common Components (CCC).

  • Complete Service Determination (SDC) in GPDS.

  • Review Engineering Work Orders for aftersales impacts (including Interchangeability and Stock Disposition) and document Change Management (GPDS/ECM) information for differences in design (Fit, Form, Function, and Finish) in GPDS.

  • Coordinate with Aftersales Program Readiness Manager (APRM) on advanced vehicle development activities.

  • Facilitate Global Sub-System Leadership Team (GSSLT) and Technical Specialist (TS) review of Owner's manual information and Gold Source Maintenance information.

  • Facilitate/Support Cost of Ownership and benchmarking activities.

  • Develop and Maintain Global Mechanical Service Information Diagnostic and Inspection/Adjustment procedure templates.

  • Identify and support development of Dealer Technician training for new technologies.

  • Develop Sub System Service Plans (SSSPs) for New Technology/Advanced Technology Work (ATW) projects.

  • Support CCA Marketing Initiatives and Material technical reviews and Service Manual and Service Bulletin development, as required.

  • Provide support to other groups, as requested.

  • Deliverables:
  • Represent Aftersales for Mechanical commodities within the Advanced Vehicle Development Center program(s)

  • Document Advanced Serviceability/Warranty Cost Avoidance Issues

  • Develop Sub System Service Plans (SSSPs) for New Technology/Advanced Technology Work (ATW) projects & Corporate Common Components (CCC)

  • Document Service Strategy in GPDS for Corporate Common Components

  • Review Engineering Work Orders and Provide Change Management documentation

  • Identification, Development, & Physical Validation of the Special Tools

  • Review/Support Owner's Manual and Service Information

  • Vehicle System ASD Validation plan development

  • Vehicle System Global Service Part Determination Criteria (GSPDC) development

  • Qualifications:

  • High level interpersonal skills to work independently and effectively with others on a global basis.

  • Knowledge of computer software as it pertains to product and aftersales engineering.

  • Working knowledge of service practices and procedures

  • High level of oral and written communication skills

  • High level of analytical ability where problems are unusual and difficult

  • Demonstrated technical and professional skills in vehicle systems

  • Understanding of mechanical/electrical engineering theory and principles of operation.

  • BS in Engineering or Automotive Technology or equivalent experience

  • Preferred Qualifications:

  • Knowledge of automotive repair and maintenance.

  • Familiarity with Microsoft SharePoint and Power BI.

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