Global Warranty Strategy Manager

General Motor
September 22, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

Work Arrangement

Hybrid: Though this position does not require an employee to be on-site full- time to perform most effectively, the position requires an employee to be onsite 3 days a week as needed.

The Role:

GM's Dealer Service and Warranty Operations organization supports our global dealer network with tools and equipment, technician training, labor times and warranty administration. The Global Warranty Strategy Manager will be responsible for the development and implementation of Global Warranty Strategy that will support GM as we charge into a future of Zero, Zero, Zero!

What You'll Do:

The Global Warranty Strategy Manager role will collaborate with stakeholders and cross-functional business partners to create a vision & roadmap to transform warranty operations for our future. Implementation focus areas include customer experience, policy controls, flexibility to integrate new products, agility to support evolving legislation, enhanced quality data for problem solving and automation to eliminate manual work.

We are looking for an influential leader with a background in Operational Excellence (i.e., lean, six sigma, kaizen, value stream mapping) to lead others to identify and eliminate waste and variation.

This role provides an opportunity to make a significant impact on the business!

Additional Description

Your Skills & Abilities (Required Qualifications)

  • 4+ years People Leader Experience

  • Operational Excellence Leadership experience (lean, six sigma, kaizen, value stream mapping)

  • Project Management and Execution experience with tangible results

  • Proven experience Successfully Leading Cross-Functional Teams

  • Highly developed technical and analytical abilities

  • Advanced business plan development and problem-solving skills

  • Outstanding interpersonal and presentation skills

  • Keen ability to articulately communicate to different audiences

  • High-level of capability to independently work, make decisions and exercise sound judgement

  • Background in either Service/Warranty/Quality business, processes, or systems

  • Bachelor's degree in Business, Industrial Management, Engineering, or similar discipline area.

  • What Will Give You a Competitive Edge (Preferred Qualifications):

  • Design for Six Sigma Master Black Belt and/or OpEx Master

    About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

    From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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