GM Envolve Service Manager

General Motor
October 03, 2023
Contact:N/A
Offerd Salary:Negotiation
Location:N/A
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
Description

Hybrid: This position does not require an employee to be on-site full-time to perform most effectively. The employee's role enables them to work at a GM facility or off-site as frequently as needed or desired.

  • This position requires an employee to be onsite 1-3 times per week.
  • The GM Envolve Service team is comprised of highly skilled individuals with expertise in customer relations, product problem resolution, and sales support and responsible for meeting expectations and service needs of high-volume fleet customers. The Envolve Service Manager is the key GM service support for high volume Envolve customers with an overall objective to minimize vehicle downtime and maximize the value of GM vehicles in the customer's fleet. A primary function of this position is to provide rapid resolution pertaining to service issues. Additional functions include supporting product teams and assisting/managing policies and programs that affect Envolve Service Operations.

    Responsibilities include:

  • Establish positive, productive business relationships with Envolve accounts
  • Provide prompt service support for Envolve accounts to minimize vehicle downtime
  • Establish productive working relationships with internal and external resources
  • Evolve and manage Part Escalation Process
  • Manage Service Technical training and development
  • Manage Repurchase requests
  • Establish Labor Rates for In Shop locations
  • Manage EV Readiness/Certification tracking
  • Manage Drop Ship w/PDI locations for Upfitters
  • Provide interface support between retail dealerships and Envolve customers
  • Administer GM Warranty In-Shop agreements including warranty expense with Envolve accounts and drop ship with PDI agreements
  • Manage special projects related to Envolve Service
  • Additional Description

    Qualifications:

  • High level of organizational skills
  • Ability to work independently
  • Product knowledge
  • Technical/Mechanical knowledge
  • Strong customer focus
  • High level of interpersonal skills to work effectively with others both within and outside the organization and at all levels
  • Willingness to travel
  • Bachelor's degree or equivalent work experience required
  • Proficient in Excel, PowerPoint, Word
  • Travel required. Must be able to travel up to 30% of the time
  • Preferred Qualifications:

  • Dealer contact experience – service and/or sales
  • Envolve customer contact experience
  • Brand Quality or GM CCA service operations experience
  • Retail dealership management experience
  • GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

    About GM

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    Why Join Us

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    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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