GM Motorsports IT Operations

General Motor
June 17, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

This role offers the following Work Appropriately strategy:

Onsite: This position requires an employee to be on-site full-time basis.

Location: Concord, NC

GM's Motorsports Software team analyzes, defines, and delivers next generation groundbreaking Motorsports IT software solutions. Using both innovative cloud- based infrastructure and software development standards, these solutions enable innovative interactions between GM Global Engineering, GM Motorsports, and our Race teams that accelerate our drivers to the finish line first! Our combined team of analysts, architects, developers, data engineers, testers, and project managers work with GM Motorsports Engineering and Race teams to ensure podium wins for GM's NASCAR, IndyCar, and IMSA sportscar teams!

Job Summary:

This position requires an employee to be on-site full-time to perform most effectively. The Operations Support Engineer will be responsible for supporting all IT operations for motorsports. This includes providing on-site weekend support during the racing season. This is a fast-paced environment, and we are adding new services on a weekly basis. This role will be an integral part of that workflow, ensuring we support and monitor those new services. The role will play a key part in making sure the entire Motorsports SaaS platform is sitting on solid ground.

Responsibilities Include:

  • Work rotating weekends to provide race support
  • Support GM written or commercially packaged applications used in the motorsports business
  • Utilize your experience and problem-solving capabilities to quickly resolve issues and meet agreed-upon SLAs
  • Oversee end-to-end availability of all application and infrastructure components
  • Collaborate with other IT teams to perform root cause analysis for production errors
  • Image machines on demand as needed
  • Design and utilize procedures for system troubleshooting and maintenance
  • Responsible for supporting all IT needs of the facility
  • Minimum Qualifications:

  • Bachelor's degree in Computer Science or related field preferred
  • 5 years experience in technical IT function
  • 3+ years experience with Linux and Windows operating systems
  • Ability to multi-task in a fast-paced environment while prioritizing work items appropriately
  • 3+ years experience of systems support
  • 3+ years experience of helpdesk ticketing systems
  • Preferred Requirements:

  • Knowledge of Azure and/or AWS
  • Experience with application operations and a strong team player
  • Experience in problem-solving, troubleshooting and conducting root cause analysis
  • Understands processes well and is committed to customer satisfaction
  • Position is ONLY located in Concord, NC

    Additional Description About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

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    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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