GTEUSI Customer Experience Center Technical Support Lead - Graduate

General Motor
March 09, 2023
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Offerd Salary:Negotiation
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Contract Type:Other
Working Time:Negotigation
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Description

GM are seeking engineering or computer science graduates for an exciting position involved in a wide variety of technical disciplines to provide development, installation, and support of new interactive customer experience centres within Europe. This position is customer-facing and a customer-focused liaison who will work together with multiple technical teams to deliver the highest quality IT solution and customer experience.

Graduate will work multi-functionally with various IT engineering teams in support of a comprehensive customer experience solution. This role will leverage multiplatform knowledge collaborating with senior-level engineers when required on solutions and onsite supporting activities, along with being the key IT interface for the business. There will be some travel required as well as flexible work hours to ensure coverage during business hours at the sites.

Additional Description

Qualifications:

  • Minimum Bachelor's degree (B.Sc. in Computer Science/MIS/Engineering) or equivalent experience.
  • Knowledge and understanding of concepts and components: Network Technologies- WAN/ LAN technologies, Network Security, IP, Switches, Routers, Network Node Manager, Wireshark, Cisco Security Manager, Infoblox, MobaXterm
  • Remote computing- Cisco Commands, Device Access, Check BGP, Check Uptime, Access JIT router
  • Knowledge of end-user client systems including troubleshooting of laptops and desktops, client operating systems such as Windows, macOs, and Ubuntu, support browsers such as Microsoft Edge and Google Chrome.
  • General usage of Microsoft Office (365)
  • Installation and support of standard peripherals
  • Knowledge in Video and Content management platforms and appliances, Digital Signage and Immersive Displays
  • Knowledge of Python and SQL
  • Proven Problem-Solving Ability
  • Ability to quickly comprehend the functions and capabilities of new technologies
  • Excellent level of interpersonal skills required to build relationships with team members and business partners
  • About GM

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    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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