Head of Digital Service & CoC

ABB
United States
October 08, 2023
Contact:N/A
Offerd Salary:Negotiation
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Contract Type:Other
Working Time:Negotigation
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JOB DESCRIPTION

Head of Digital Service & CoC Take your next career step at ABB with a global team that is energizing

the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In this role you will be responsible for the Digitalization of the ABB E-mobility service offering ensuring an integrated approach to all digital tool developments building customer-network dashboard and digital service operations, integrating tools and underpinning the collaborative operations center supporting both regions. Digital is a key enabler for the delivery of ABB E-mobility's strategy. As a global leader you will design, develop and drive the digital service portfolio and strategy in collaboration with Product Owners, Software & Operations teams, by creating an organic and holistic approach to address customer's needs.

This position reports to

Chief Executive Officer, E-mobility

Your responsibilities
  • You will be responsible for the intervention and involvement at an early stage of the design process ensures that remote diagnostic readiness is a key early-stage development criteria for all future subsystems, enabled through competence build up
  • Responsible to run the ABB E-Mobility Collaborative Operations Centers (CoC)
  • Together with head of SW responsible to roll-out the newest software to the keep the network KPIs of our customers to the highest standards
  • Together with product and sales to develop a clear SLA proposition which is bundled with all our products
  • Over time, team will develop its own top line
  • Technology direction. Developing a strategy and platform to proactively develop revenues from our installed base
  • Innovation and creativity. Develops, secures and facilitates innovation process, and ensures OKRs are in place to be tracked
  • Projects, processes and tools. Ensures programs are delivered on time and on budget. Ensures that actions and decisions taken are approved in accordance with prevailing policies and instructions. Drives, influences and facilitates cooperation around market standards and guidelines important to the organization
  • R&D context. Aligns development with Product Owners function to define market-oriented Development projects. Ensure proper alignment of Development Roadmaps with the Platform Roadmaps
  • Knowledge transfer. Supports and oversees transfer of technology and knowledge in the business and with internal partners
  • Network and visibility. Represents the Development function to customers and internal/external stakeholders. Ensures representation to relevant universities and institutions
  • Finance and budget. Responsible for Development budget and targets, set in accordance with defined parameters
  • People leadership and development. Ensures that people processes are in place to enable the appropriate organization, competence and skills to exist or be developed. Guides, motivates and develops direct and indirect employees with the support of HR processes
    • Your background
  • Degree in Computer Science, Software Engineering, or related disciplines preferred (although extensive software business exposure would compensate for lack of IS-specific academic background)
  • 15+ years' experience in the automotive/service or software industry with focus on digitalization and a deep understanding of relevant technologies and trends
  • Proven experience in driving digital transformation for complex global organizations, ideally in a B2B environment (software, technology, mobility, energy industry)
  • General understanding of the eMobility Ecosystem, trends and opportunities
  • Deep know how on new business models related to digitalization
  • Experience in the industrial environment; Electrification-specific industry exposure preferred
  • Excellent networking skills matured in a highly international organization, “leading by influence”
  • Change management experience is a strong plus
  • Fluency in English, both written and spoken
  • Availability to travel internationally as required
  • Candidates must already have a work authorization that would permit them to work for ABB in the US
    • More about us

    ABB E-mobility is a world leader in EV charging technology with a strong R&D pipeline and an unparalleled global reach. With our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – we are actively enabling the future of e-mobility, not just predicting it. The exciting developments within this sector perfectly align with our Mission to Zero initiative, aiming to support cleaner and greener communities for all We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www. abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https: // www. eeoc.gov/sites/default/files/2022-10/EEOCKnowYourRightsscreenreader1020.pdf https: // www. dol.gov/sites/dolgov/files/OFCCP/pdf/pay- transp%20EnglishformattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner.#LI-Hybrid

    Publication ID: US88481234E2

    Important: In order to be employed by ABB you will need to fully comply with/fulfill all local ABB employment requirements/processes.

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