Head of Programs - Customer Success

General Motor
April 09, 2023
Offerd Salary:$112,142 – $175,401
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

Remote: This position does not require employees to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis with up to 40% travel.

GM is committed to Zero Crashes, Zero Emissions, and Zero Congestion. At EVGRO (EV Growth Operations), we are committed to accelerating GM into an all- electric future. EVGRO will inspire mass adoption of EVs through cross- functional strategies around vehicles, buying, charging, and ownership. The V2X group in EVGRO is developing innovative solutions that further enable EVs and accelerate sustainability goals for our customers and our communities. We are growing fast and building a team that is customer-focused, creative, cross-functional, and ready to lead this dynamic and rapidly changing industry.

Job Description

Head of V2X Programs - Customer Success will promote V2X energy management solutions. This role requires a confident and professional self-starter who is experienced interfacing with executive level leadership to solve big business problems, engage the full range stakeholders across the customer organization, focused on meeting the customer's needs, and able to lead a team of driven program managers.

Key Responsibilities

  • As part of the V2X leadership, lead the business vision and strategy for the energy and fleet customers, including thought leadership, segmentation, goals, business model and value chain.

  • Collaborate across EVGRO to identify key markets, partners and customers and their specific needs, define engagement models, channels, and sales coverage & capacity to ensure GTM resources are optimized across regions and teams.

  • Understand and anticipate customer needs and drive product roadmap to enable maximum value creation.

  • Prospect and recruit customers for comprehensive energy management engagements that incorporate GM products and energy management solutions.

  • Execute enterprise sales process and engage decision makers at target customers to consistently meet or exceed revenue expectations.

  • Utilize CRM systems for pipeline management and sales progress reporting.

  • Additional Description

    Minimum Qualifications

  • 10+ years applicable experience in Customer Success and/or Sales Operations

  • Experience with energy sourcing solutions, energy hardware, energy software, or energy management services in the utility, institutional, or industrial markets.

  • Ability to illustrate ROI to high level decision makers, as well as interacting with legal, purchasing, operations, and other fleet and energy representatives.

  • High level of proficiency with CRM systems

  • Demonstrated high level of interpersonal skills required to effectively lead, motivate, and facilitate others in group situations.

  • Demonstrated high level of strategic agility and desire to work in a complex and evolving environment and an innovation mindset.

  • Strong client-facing and internal communication skills.

  • Up to 40% travel may be required.

  • Preferred Qualifications

  • MBA or Master's degree

  • Proven entrepreneurial approach to business growth.

  • Leadership Behaviors

  • Ability to build and lead teams.

  • Understands and applies best-in-class practices.

  • Leverages expertise and speaks up to implement effective solutions.

  • Prioritizes customers to ensure satisfaction with a product, service, or solution.

  • Ensures a business process moves from design to inception, review, and optimization.

  • Designs and executes simplified and unique ideas. Easily makes connections among previously unrelated notions.

  • Please only apply if you DO NOT need sponsorship to work in the United States now or in the future. We are unable to consider candidates who require sponsorship .


  • The expected base compensation for this role is: $112,142 – $175,401 USD Annual
  • Actual base compensation within the identified range will vary based on factors relevant to the position.
  • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
  • Benefits:

  • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
  • #coolV2Xjobs #LI-Remote #GM-Remote About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

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    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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