Rockwell Automation is a global technology leader focused on helping the
world's manufacturers be more productive, sustainable, and agile. With more
than 28,000 employees who make the world better every day, we know we have
something special. Behind our customers – amazing companies that help feed the
world, provide life-saving medicine on a global scale, and focus on clean
water and green mobility – our people are energized problem solvers that take
pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking
for a place to do their best work. And if that's you we would love to have you
join us!
Job Description
Position Summary:
This is a high profile, global role, with direct IT support responsibilities
to the Rockwell Automation CEO and staff. You will possess a high degree of
confidentiality, excellent customer service skills and knowledge of a modern
Microsoft IT environment. You will be flexible in working hours with the
ability to occasionally support the executives remotely during off-hours.
This position is located onsite daily in the Milwaukee, WI HQ office.
You will report to a Technical Leader for our Command Center.
Your Responsibilities:
Provide IT end-user white glove support for top level executives.
Primary contact for all IT issues and requests involving Rockwell
Automation executives.
Work with IT teams and vendors for problem resolution. Requests could
include:
PC, iPad, mobile phone, printer and other computer hardware issues /
setups.
Shared calendar and mail issues / setups.
Cultivate the relationship between IT and the executives, representing the
executive's needs during the planning of any IT project implementations
(i.e. browser upgrades, new PC rollouts, new application deployments,
etc.).
Notify and train executives and executive admins on new technologies,
changes and upgrades/enhancements of current software or hardware.
Set-up, support and monitor meetings of the Board of Directors and
departmental meetings.
Oversight and management of 3rd party contractors assisting in the
executive support activities.
Display a calm, positive demeanor with the ability to resolve an issue or
fulfill a request with discretion.
Explain complicated IT issues to non-technical end users.
Occasionally travel to support offsite meetings.
When not providing executive support, you may work in the Mequon, WI
location supporting the Rockwell Automation IT Zone and assisting end-
users and IT teams.
The Essentials – You Will Have:
Bachelor's Degree or equivalent years of relevant work experience
Legal authorization to work in the US is required. We will not sponsor
individuals for employment visas, now or in the future, for this job
opening.
Ability to travel up to 10-15% as needed.
The Preferred – You Might Also Have:
Typically requires 5+ years of relevant work experience within IT
Working knowledge of the following software:
Windows 10
O365 environment including Microsoft Office, Outlook, Teams, Teams Live,
and SharePoint
Mac OSX
iOS
Active Directory User Administration
Google Chrome, Microsoft Edge, Firefox, Safari
Working knowledge of the following hardware
Mobility devices (iPhone, iPad, Android phones & tablets)
Lenovo & Dell laptops
Macbook Air/Pro
Multifunction printers
AV equipment and video conferencing (Cisco, for example)
General networking knowledge – TCP/IP, VPN, Certificate-based and home
wireless, etc.
Previous experience supporting end-users in person and remotely.
Experience thriving in high-stress situations or working through unknown
technology issues.
Experience with ServiceNow or another ITSM ticketing/knowledge management
tool.
Microsoft O365 certifications.
Apple/Mac certifications.
What We Offer:
Health Insurance including Medical, Dental and Vision
401k
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule where you will work with your manager to enjoy a
work schedule that fit with your personal life.
To learn more about our benefits package, please visit at
www. raquickfind.com.
We are committed to equal employment opportunity regardless of race, color,
ancestry, religion, sex, national origin, sexual orientation, age,
citizenship, marital status, disability, gender, gender identity or
expression, or veteran status. We are proud to be an equal opportunity
workplace.
#LI-MG4
#LI-Onsite
We are an Equal Opportunity Employer including disability and veterans.
If you are an individual with a disability and you need assistance or a
reasonable accommodation during the application process, please contact our
services team at +1 (844) 404-7247.