IT Support Specialist

General Motor
December 08, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

This is a Hybrid position. The role will allow employees to work offsite but will also require onsite work based on business needs. The selected candidate will be expected to commute to the innovation center to which they are assigned as their primary GM facility. This position requires an employee to be onsite 1-3 times per week.

This role will maintain, analyze, solve problems, repair computer systems and related hardware. Additionally, this role will document, maintain, upgrade and replace hardware/ software systems. Familiar with a variety of field concepts, practices and procedures. Responsibilities for planning, directing and coordinating activities pertaining to operations affecting information technology in GM's business process areas.

About the role:

This role will rely on experience and judgment to plan and accomplish goals. You will be expected to work with other engineering groups on issues and solutions that need to be created. The role will exhibit a wide degree of creativity and latitude. Responsibilities for the coordination and completion of projects within the Information Technology department. This role will require experience working and communicating with high-ranking leaders at the CIO and other senior levels.

Additional Description


  • Advanced to expert experience with current and past version of Windows, MacOS and Linux
  • At least 5 years in IT support
  • Advanced knowledge and troubleshooting of Apple systems and experience in the following:
  • Ability to investigate, troubleshoot, and design solutions to problems in the production environment
  • using MDMs (Jamf Pro, Intune)
  • creating Shell scripts
  • creating and maintaining Configuration Profiles
  • creating installation packages for Mac deployments
  • Ability to create common compute solutions for global environments
  • Advanced troubleshooting skills with interoperability of software, hardware, and OS
  • Excellent communication skills to allow collaboration with users, business functions and different IT units using both English, verbal and written.
  • Excellent customer-facing people-skills.
  • Experienced with verbal interaction and written communication with CIO level and senior leaders.
  • Innovative, critical thinking and problem-solving mind-set.
  • Excellent management and coordination of planned and interrupt-driven workload.
  • Provide remote and physical support when required
  • Manage ticket assignment groups associated with supported sites or programs.
  • Work though ticket-based service requests
  • Install equipment with latest GM/Ubuntu OS images.
  • Ubuntu scripting Perl, bash, python
  • Storage and Infrastructure knowledge SAN, NAS, Block, Disk i.e. ADAS
  • Ability to multi-task workload and time management.
  • Demonstrated commitment to continuous learning and personal development
  • Belief in and demonstration of GM's winning behaviors; Think Customer, Innovate Now, Look Ahead, One Team, Be Bold, It's on Me, and Win with Integrity.
  • Ability to be self-managed and motivated to complete work within SLA or incident status
  • Preferred Qualifications :

  • Linux+ CompTIA
  • GIAC Certified Unix System Administrators
  • Analytical and Communication Skills
  • Advanced Toubleshooting Skills
  • Strong technical and software systems knowledge
  • Expert in Windows, Linux and MAC
  • Oracle Linux OCA & OCP
  • Linux Professional Institute Certifications
  • Post-secondary or equivalent experience required.
  • Computer Science, MIS / CIS, or another STEM-related major preferred.
  • Minimum of 3 year working experience is required.
  • About GM

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    Diversity Information

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