Description
Job Summary:
NYSE-listed AgEagle Aerial Systems is seeking a Junior Systems Administrator.
In this rôle, you will assist with the remote support of the company's IT
operations. Primary responsibilities will include managing cloud services
(e.g., Microsoft 365/Azure) as well as managing & supporting workstations
(Windows, MAC & Linux). You will be responsible for the administration and
support of existing and future systems and the seamless integration of
features into the company's global environments.
Key Job Responsibilities:
Administer and support Microsoft 365 (Azure, Exchange, SharePoint, Power
Platform, Teams, User Management).
Analyze, troubleshoot, and deliver Microsoft cloud solutions on Microsoft
365 platforms.
Provides basic remote access solution implementation and supports VPN and
remote services.
Monitor system health and actively respond based on system alerts and
notification.
Administer and remotely support Windows and MAC workstations.
Responsible for the maintenance, configuration, and reliable operation of
computer systems.
Install and upgrade computer components and software and integrate
automation processes.
Lead desktop and helpdesk support efforts, making sure all desktop
applications, workstations, and related equipment problems are resolved in
a timely manner with limited disruptions.
Triages and classifies incoming service requests by gathering information
from clients and computer systems; escalates service requests to other
resources as needed.
Demonstrates an ability to patiently walk a user through the steps needed
to resolve IT issues calmly and efficiently.
Ability to work in a team and communicate effectively while maintaining a
positive and friendly attitude towards all team members.
Maintain accurate and complete documentation for company policies and
procedures.
Performs other related duties as assigned by management.
Qualifications:
Bachelors degree in computer science or equivalent, preferred.
5+ years of directly related experience.
Experience with Microsoft 365 (Azure, Exchange, SharePoint Online, Teams,
etc).
Experience with PowerShell scripting within Microsoft 365 / Azure AD /
Teams / SharePoint.
Familiarity with managing a MAC & Windows environment.
Familiar with application monitoring tools, reviewing log files, and be
available on occasion for off hours emergency support for critical
applications.
Possesses broad knowledge base of Office 365 technical architecture and
the inter dependencies with other enterprise services in O365/Azure
technology stack.
Demonstrated ability to develop effective technical and support
documentation to include design & test plans, implementation plans,
automation plans, and standard operating procedures (SOPs) using
standard templates (where existing) or proposing & creating new
templates where needed.
Entry level experience with ERP system is a plus but not required.
Compensation and Benefits:
Excellent Medical, Dental, Vision
Flexible Vacation & Sick Leave
Competitive Salary commensurate with experience
Potential for bonus and equity award
About AgEagle Aerial Systems Inc. (NYSE American: UAVS)
AgEagle and its wholly owned subsidiaries, MicaSense, Measure Global, and
senseFly, are actively engaged in designing and delivering best-in-class
drones, sensors and software that solve important problems for our customers.
Founded in 2010, AgEagle was originally formed to pioneer proprietary,
professional-grade, fixed-winged drones and aerial imagery-based data
collection and analytics solutions for the agriculture industry. Today,
AgEagle. is a leading provider of full stack drone solutions for customers
worldwide in the energy, construction, agriculture, and government verticals.
For additional information, please visit our website at www. ageagle.com.
