iRobot®, the leading global consumer robot company, designs and builds robots that empower people to do more both inside and outside of the home. iRobot created the home robot cleaning category with the introduction of its Roomba® Robot Vacuum in 2002. Today, iRobot is a global enterprise that has sold more than 30 million robots worldwide. iRobot's product line, including the Roomba and the Braava® family of mopping robots, feature proprietary technologies and advanced concepts in cleaning, mapping and navigation. iRobot engineers are building an ecosystem of robots and technologies to enable the smart home.
The Logistics Claims Analyst/Administrator will drive accountability and adhere to contractual terms, investigate, triage, and submit claims such as customer deductions, transportation claims, warehousing claims; over, short, damages, etc. Research must be done to find the responsible party of the claim, and charge back accordingly. As well as document claims, find root cause, and work toward cost recovery and send to correct team for final resolution. This role will report to our Mgr. of Transportation.
What You Will Do:
The temporary resource will be investigating and documenting information related to each individual claim. In addition, the individual will report findings through High Radius and to their manager so corrective action can be taken. Corrective action may lead to financial/cost recovery from 3PL, transportation providers and/or change in process at iRobot.
This position is expected to be in place for approximately 1 year.
To Be Successful You Will Have: